About Genius Sports
Genius Sports is a leader in sports technology, providing real-time data and digital solutions that connect sports, brands, and fans globally. We partner with major sports leagues like the NFL, English Premier League, FIBA, and NCAA, delivering critical data and innovative products to millions of users. We foster a global team environment that values creativity, collaboration, and continuous learning.
The Role: Customer Support Analyst (French-speaking)
We are seeking a Customer Support Analyst to enhance our customer support operations. This role involves managing client requests, collaborating with internal departments to ensure efficient and high-quality customer service, and troubleshooting technical issues. The ideal candidate is a multi-tasker, self-starter, critical thinker with strong attention to detail, and enjoys working with clients and internal teams.
Main Responsibilities
- Handle and prioritize incoming customer requests, ensuring timely resolution or escalation.
- Troubleshoot basic API and software access issues, gathering necessary information for engineering teams.
- Maintain customer contact lists and playbooks for outage and delivery updates.
- Collaborate with game day operations and System Support Engineers to resolve event-day issues.
Required Skills
- Fluent in English and French (verbal and written).
- Strong knowledge of basketball; other sports knowledge is beneficial.
- Previous experience in customer support, data delivery, or product operations.
- Proficiency with software platforms and technical tools.
- Excellent organizational skills and ability to manage multiple tasks.
- Ability to work collaboratively across different time zones.
- Flexibility to work evenings, weekends, and public holidays according to the sports calendar.
- Strong time management and attention to detail.
Desirable Skills
- Experience in the sports industry.
- Familiarity with support tools like Zendesk.
What’s in it for you?
- Competitive salary and annual leave.
- Benefits include health insurance and skills training.
- Numerous social events, including team building, sports tournaments, charity days, and wellbeing activities.
- A forward-thinking Ways of Working framework offering flexible and remote work opportunities.
- An empowering environment that encourages innovation and collaboration.
- Opportunities for growth within a growing organization.
