About Bitpanda
We simplify wealth creation. Founded in 2014 in Vienna, Austria, Bitpanda aims to help people build their financial freedom. Their user-friendly platform empowers both first-time investors and seasoned experts to invest in cryptocurrencies, crypto indices, stocks, precious metals, and commodities. With a global team working across different cultures and time zones, Bitpanda serves over 6 million customers, establishing itself as one of Europe’s safest and most secure platforms for modern investing.
Headquartered in Austria but operating across Europe, Bitpanda's products are built by a team that is fast-moving, talented, and action-oriented. The company values diverse perspectives and innovative minds working as ONE TEAM to stay at the cutting edge of the industry.
Role Description: Director of User Experience Design
As the Director of Experience Design at Bitpanda, you will lead a dynamic, international, and multi-disciplinary design organization that drives impact across all products, including core investing, advanced trading platforms, and Web3. The primary goal is to make investing accessible, intuitive, and empowering for everyone. This role involves directing the strategic design vision for the premium investment platform of the future and fostering a culture of excellence, creativity, and inclusion.
You will be accountable for driving user-centered experiences, aligning design strategy with company goals, and ensuring quality, speed, and consistency across all product surfaces. In this senior leadership position, you will collaborate across domains, influence product and business strategy, and represent design at the executive level. You will also lead the organizational design for Experience Design (XD), grow leaders and individual contributors across disciplines, and set the standard for quality, speed, and process in product design at scale. A key focus will be championing clarity, simplicity, and customer empathy in all product development.
Responsibilities:
- Lead the Experience Design organization, including design managers, product designers, researchers, and content strategists, focusing on hiring, organizational design, career development, and fostering a strong culture of craft, feedback, and inclusion.
- Define and own the end-to-end experience design strategy across all Bitpanda products, aligning it with company goals and translating it into measurable team objectives.
- Ensure high-quality execution and scalable design operations by evolving processes and best practices in product design, content, research, and motion.
- Hold teams accountable for timely delivery and establish necessary team resources.
- Partner closely with senior leaders in Product, Engineering, Commercial, and Legal to shape strategic decisions, influence product roadmaps, and drive consistent, user-centered decisions.
- Represent design in executive-level conversations, advocate for user needs, strengthen design maturity company-wide, and elevate Bitpanda’s internal and external voice on design and experience.
Qualifications:
- A senior design leader with 10+ years of experience in product design.
- A minimum of 3 years of experience managing managers or large-scale teams.
- Proven ability to lead in complex, high-scale, fast-paced FinTech, Investing, Trading, or Banking environments.
- A strategic systems thinker capable of connecting business goals with strong design outcomes and user-centered experiences.
- Experience in scaling high-performing teams, driving organizational-level planning, and building a strong culture of clarity, feedback, and growth.
- Excellent communication and collaboration skills, with a drive for ownership, curiosity, and making a significant impact through design.
What Bitpanda Offers:
- Hybrid-working model with 25 Work From Anywhere days.
- Competitive total compensation package, including participation in the stock option plan.
- Market-leading benefits programs shaped by Time & Flexibility policies.
- Company-wide and team events, both in-person and virtually.
- Bitpanda swag.
- The opportunity to learn and grow as part of Bitpanda’s journey to become Europe’s #1 investment platform.
