At Zendesk, we are passionate about building software that delivers the ultimate customer experience. Your favourite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no, really, we can’t wait to outdo ourselves in the near future.
In November 2018, we launched Zendesk Explore (https://www.zendesk.com/explore/), our latest analytics product. It is a complex reporting and analytics application, serving 100,000 customers and utilising data from over 500 million Zendesk users. Explore is responsible for ingesting millions of records from the Zendesk product family and allowing them to be queried and visualised at low latency - and all that at scale!
We are looking for a Group Product Manager to continue to grow and enhance our reporting capabilities.
Would you like to help us define our reporting experiences that are used by tens of thousands of Zendesk customers? You would be leading a team involved in crafting the next generation reporting capabilities that deliver valuable insights and data in a digestible way to our customers. This role is based in Krakow with our Explore scrum teams, but you will regularly collaborate with teams across the globe to understand and develop necessary features to improve our reporting capabilities.
What You Will Do:
- Grow and manage a team of Product Managers, providing mentorship and career development for a team of PMs already in place.
- Drive Explore product development (new features and enhancements)
- Lead complex cross-functional and cross-organisation initiatives.
- Work daily with design/UX, QA and engineering teams around the world in all phases of product development: ideation, design, development and product rollout.
- Work with customers and the Voice of the Customer team to understand customer needs and present a vision for joint success.
- Align with the corporate and team strategies to develop both short and long-term roadmaps for our reporting product, based on customer feedback, data, and market needs.
- Drive priority planning within the teams to develop and deliver upon a roadmap that aligns with customer requirements.
- Communicate with our global product marketing, sales, and customer experience teams to develop launch strategies and training.
- Direct the creation and maintenance of documentation, project plans, guides, and tutorials.
What You Bring To The Role:
- Minimum of 5+ years working with API, data, analytics and reporting products as a Product Manager or equivalent capacity.
- Experience in team leading and people management, getting the best from people.
- An ability to develop innovative, best-in-class solutions that exceed customer expectations, and end-user needs.
- Strong product instincts, matched with deep analytical thinking - you know how to measure success and regularly monitor progress.
- A strong work ethic with the ability to work independently and to successfully collaborate with multiple geographically distributed teams.
- You are technical enough to empathize with Zendesk engineers, collaborate on technical decisions with infrastructure teams and help set a technology vision with your engineering partners.
- Experience in presenting your ideas to influence other key team members including executives and other product and engineering leaders
- An interest in exploring customer problems and recommending solutions that strengthen relationships with internal and external customers and partners.
- A leadership mindset with the ability to make decisions without perfect information.
About Zendesk
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Salary Range: The Poland annualized base salary range for this position is zł341,000.00-zł511,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
Work Mode: Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
