Operations Engineer - Analytics

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• You hold at least a bachelor's degree in business administration, information technology or in a related field, combined with practical experience at best inside product teams working in the data and/or analytics area.
• Experience with respective applications / customizing within solution boundaries.
• Experience with Enterprise-wide Monitoring Software is welcome.
• Strong proficiency in agile tools (e.g. ServiceNow, Jira) and DevOps version control concepts (Git).
• Understanding technical implementation of data processing concepts.
• Experience with Azure environment, Salesforce or Tableau as a plus.
• Fluent in English
• German or other language as a plus.
• Ability to connect and collaborate with technical and non-technical stakeholders, team members ensuring transparency and alignment.
• Open for regular international travel (from 2 to 3 per year).

Responsibilities

• Monitor events, system performance and availability to allow normal operations and to detect and escalate exception conditions enabling the product teams to create resilient analytical products.
• React to incidents, requests, questions and feedback on available analytics products with aligned information on the 2nd and 3rd support lines.
• Define an end-to-end provisioning process facilitating automation wherever possible.
• Ensure addition, modification or removal of any technology asset in a standard and controlled manner.
• Adapt and therefore optimize incoming requests. Name and accomplish necessary changes to optimize the processes inside analytics product environment.
• Organize and ensure analytical products related knowledge and documentation in the used toolset of the area.
• Identify places for IT operations improvement in area of specific Product Team and potentially implement them.