Acronis is revolutionizing cyber protection, offering natively integrated, all-in-one solutions to monitor, control, and protect data. We are seeking a Cloud Support Priority Engineer fluent in Spanish to join our mission for a #CyberFit future.
As a Cloud Priority Support Engineer, you will provide remote technical support for Acronis products, ensuring customers' environments operate smoothly and securely. You will collaborate with users to troubleshoot and resolve complex issues, guide them through diagnostics, and work with internal teams to deliver high-quality solutions. This role is ideal for someone who enjoys collaboration, problem-solving, creative thinking, dynamic work, strong communication, and thrives in a fast-paced environment.
WHAT YOU'LL DO
- Resolve technical incidents for customers involving various software, networking, and hardware environments.
- Build and maintain strong customer relationships.
- Stay updated on industry trends (Cloud, Storage, Virtualization, Business Applications).
- Collaborate with various departments to analyze and resolve problems.
- Provide technical advice and mentorship to junior staff.
- Develop documentation for installation, upgrades, support, and compatibility issues.
WHAT YOU BRING
- Fluent English and Spanish (verbal and written, Upper Intermediate minimum).
- Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency with services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers.
- Windows Server experience, including log and dump analysis, and application-level troubleshooting (Procmon, Process Explorer).
- Experience with business applications such as MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers.
- Ability to articulate complex technical issues clearly.
- Excellent communication skills, customer focus, and ability to prioritize time-sensitive issues.
- Passion for troubleshooting and finding solutions for unique problems.
Considered a plus:
- 2+ years of work experience in a relevant industry and role.
- Linux experience.
- Awareness of Virtualization technologies.
Please submit your resume and application in English.
WHO WE ARE
Acronis, a Swiss company founded in 2003, has over twenty years of innovation, with 15 offices worldwide and more than 1800 employees in over 50 countries. Acronis Cyber Protect is available in 26 languages across 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture emphasizes making a positive impact on employees and communities. Mutual trust, respect, and a belief in contributing to the world are our cornerstones. Each member of our “A-Team” plays a vital role in our success. We seek individuals who excel in dynamic, global environments and possess a never-give-up attitude.
OUR INTERVIEW PRACTICES
To ensure a fair hiring process, we kindly request that all candidates participate in interviews without the assistance of AI tools or external prompts. Our process is designed to assess your individual skills, experiences, and communication style. We value authenticity. To maintain interview integrity, please remove virtual backgrounds. In-person interviews may be part of our hiring process. The use of AI-generated responses or third-party support during live interviews may lead to disqualification. A comprehensive background check is required for all new hires.
