ServiceNow Business Analyst / Scrum Master

• B2B contract via Devire
• Long-term cooperation
• 100% remote work
• Equipment provided by the client
• Benefits package

• Minimum 5 years of experience working in a ServiceNow environment.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience in Agile methodologies, with strong facilitation and coordination skills.
• Deep understanding of ServiceNow ITSM, SPM, ITOM, and ALM modules.
• Solid grasp of ITIL processes and best practices.
• Strong communication and stakeholder management capabilities.
• Ability to translate business needs into functional requirements and collaborate with technical teams.
• Skilled in guiding teams toward delivery goals and removing blockers.
• Experience with configuring and customizing the ServiceNow platform using out-of-the-box capabilities.
• Ability to work independently, manage multiple priorities, and thrive in a dynamic, fast-paced environment.

Nice to have:

• Hands-on experience with ServiceNow development and scripting (JavaScript, HTML/XHTML, XML, CSS, AJAX, AngularJS).
• Experience with third-party integrations (via APIs, Integration Hub Spokes, etc.).
• Previous roles in Agile software development environments.
• Familiarity with common project management methodologies and tools.
• ServiceNow certifications (e.g., CSA, CIS) are a strong advantage.

Responsibilities

• Plan, coordinate, and manage the implementation of Agile projects within the ServiceNow platform, aligning with business and IT objectives.
• Serve as both Scrum Master and Business Analyst, facilitating Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and guiding backlog prioritization based on customer input.
• Collaborate with stakeholders to gather, document, and validate business requirements for ServiceNow enhancements and new functionalities.
• Provide recommendations based on expertise in ServiceNow modules such as ITSM, SPM, ITOM, and ALM, aiming to optimize processes and drive innovation.
• Act as a liaison between cross-functional teams (development, QA, operations) to ensure effective communication and successful delivery.
• Deliver user training sessions and provide ongoing support to stakeholders using ServiceNow applications.
• Investigate and resolve ServiceNow-related issues, escalating complex problems when necessary.
• Stay updated with industry trends, best practices, and emerging capabilities within the ServiceNow ecosystem.