IT Analyst with Italian Language

Responsibilities

• Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets
• Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server
• Managing the end to end communication with the client

About Hermes Reply

Hermes Reply offers management consulting, IT advisory and implementation services for the introduction of industry 4.0 technologies. We have a twenty-years experience in the Automotive and Manufacturing sector and an international presence with office located in Italy, Poland and China. We are part of Reply Network that gives access to a technology playground with expertise in a broad array of innovation domains.

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose there medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
• Language Courses – you have access to the platform where you can practice your language skills.
• Regular and systematic further training opportunities - internal and external ones. We support your development.
• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

• Bachelor/Master’s degree, preferably in computer science or comparable studies.
• Very good knowledge of Italian language
• Good knowledge of English language
• Availability to work in shifts and on-call
• Minimum experience in ticket management is required
• Knowledge of PL/SQL will be a valuable plus
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per quarter