Azure Customer Success Management Senior Analyst

ABOUT THE ROLE:

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Azure is the most comprehensive, innovative and flexible cloud platform today, and talented professionals are needed to drive customer cloud adoption within the most important companies in the market.

Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next-generation cloud services? With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Client's customers. These customers are adopting industry-leading products and services for their businesses, education systems, or governments. You will serve as the central point of contact for the customer across engagements, helping to drive Client's existing cloud & enterprise consumption through developing and managing customer relationships.

Key Responsibilities:

• Fluency in both English and Dutch, allowing for confident and effortless communication (at least C1 level).
• Business Relationship Owner: Build a coalition of support (IT and business) with the customer. Define specific technology outcomes that align to customer strategy.
• Digital Transformation Leader and Operational Excellence: Lead, drive, and manage engagements for repeatable achievement of revenue and consumption targets.
• Portfolio Management: Manage a dedicated portfolio of customers while preventing churn.
• Operationally Excellent: Follow processes, systems, and documentation as expected; identify issues or barriers to efficiency. Recommend improvements and partner to implement solutions.
• Value Creator: Identify and articulate the business value of the role and solutions for the customer organization through demonstrations, storytelling, etc., to provide evidence of business value in the customer environment.
• Consumption: Conduct analyses into what customers are using versus their needs. Drive greater consumption with customers based on analysis of both usage and needs. Leverage insights to provide guidance and recommendations to customers; drive, retain, and optimize customer consumption.
• Technical Acumen: Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key infrastructure technologies.
• Executive Presence: Engage with and influence business and IT decision-makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. Influence others to help meet customer needs and prioritize efforts accordingly. Recognize systemic issues to resolve.
• Technology Strategist: Leverage best practices to guide customer strategy and future growth for the Client by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Client as a leader. Provide feedback to the Client on customer development needs, customer blockers, or mitigation strategies.
• Virtual Leader: Orchestrate activities across Client and Partner resources to maximize business results and customer success.
• Customer Obsessed: Be the Voice of the Customer; share customer insights, best practices, and connect with internal teams to remove key blockers.
• Build Customer Knowledge: Assess the customer's knowledge of the Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners.
• Leading at the Edge: Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage the Client's customers.
• Cooperative Spirit: Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast new usage and/or churn risks that impact portfolio pipeline.
• Continuous Learner: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community.
• Readiness: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community.
• Microsoft Advocate: Be an Azure Platform evangelist with customers, partners, and external communities.

WHAT'S IN FOR YOU?

• Work with top technology clients and gain hands-on experience with cutting-edge solutions.
• Explore your knowledge of new technologies and innovative solutions.
• Earn valuable certifications to boost your expertise and career prospects.
• Join a team of international experts, collaborating with professionals who share your passion for technology.

• Flexible hybrid work model – our offices are located in Warsaw, Wroclaw, and Krakow.
• Full-time employment contract with standard working hours (9 AM – 5 PM, Monday to Friday).
• Performance-based sales bonus.
• Benefits such as private medical care in Luxmed/Medicover, life insurance, access to MyBenefit platform (Multisport card, Lunch card, shopping vouchers etc.); Referral Program with bonuses, Employee Assistance Program, Employee Share Purchase Plan.
• Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
• Inclusive workplace – we welcome applicants from all backgrounds, including refugees and asylum seekers.
• Career growth – develop your skills through continuous feedback and diverse training opportunities.

Professional:

• 3+ years of sales or customer success experience with technical pre- and post-sales and technical consulting architecture experience.
• Track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
• Strong interpersonal skills, excellent oral, written, and verbal communication skills. Ability to successfully communicate with contacts via phone, email, video, and presentations.
• Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude.
• Achievement and success-driven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
• Solid time management skills and ability to work independently or under supervision with a high level of integrity.
• Understanding of Partner Ecosystems.

Technical:

• Advanced knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
• AZ-305 certified (or committing to earn AZ-305 within 3 months of joining).
• Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design, and implementation.
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance for cloud and hybrid solutions.
• Deep domain expertise of cloud infrastructure solutions (i.e., Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers, and Infra as Code technologies).
• Experience using integrated development environments (e.g., Visual Studio, Visual Studio Code, Eclipse, XCode, WebSphere) targeting Android, iOS, Linux, Windows, public clouds (i.e., Azure, AWS).
• Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus.
• Passion for cloud technologies and changing the world.
• Preferred: 1+ year(s) experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations, or management of technology.

Education:

• Preferred: Bachelor’s degree in Business, Computer Science, or Information Technology, Engineering, or experience in a related field.