Work Mode: Full Time Locations: Remote - United Kingdom; Remote - Ireland; Remote - Netherlands; Remote - Spain; Remote - Poland
This is an individual contributor role, based remotely out of the UK or EU.
About the Role:We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies—such as generative AI—to enhance customer interactions and improve service operations.
In this role, you will research and provide actionable guidance to leaders in customer service and support.
You’ll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer service strategies, and achieve key business objectives.
You will share your insights and findings through published research, presentations, virtual client meetings, and sales support.
The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written and verbal communication skills are essential, as you will be creating materials for and advising senior executives.
We encourage you to apply if you are passionate about shaping the future of digital customer service and have a track record of applying innovative technologies to improve customer service experience and operations.
What you will do:At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.