Location: Barcelona, Spain Departments: Operations
If you’re looking for an exciting ride, Glovo offers a non-vanilla culture built on talent, where we work to amplify the impact on millions of people. Glovo is the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from over 170,000 local restaurants, grocers, supermarkets, and high street retail stores across more than 1500 cities in 23 countries. We revolutionize how people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative technology.
What makes our ride unique? * Our culture and strong values. * Our career development philosophy. * Our commitment to being a force for good.
Our Vision: Building the largest marketplace in your city, to give access to anything in minutes.
YOUR MISSION
As a Fleet Operations Specialist at Glovo, you will play a key role in optimizing our supply operations of our internal fleet to ensure the efficient, cost-effective, and high-quality delivery of services across Spain. You will be the point of contact for couriers in your city and for internal stakeholders, ensuring seamless collaboration. Your data-driven decision-making and focus on continuous improvement will be instrumental in achieving Glovo’s operational goals and advancing our logistics strategy. By overseeing and optimizing the operations of your team, you will directly contribute to the performance and scalability of Glovo’s delivery network.
THE JOURNEY
- Be the point of contact for couriers in your city.
- Contact couriers by phone to ensure they are performing optimally.
- Be responsible for their continuous monitoring and achievement.
- Analyze, deep dive, and find solutions to any potential operational issues.
- Accompany the onboarding process for new couriers.
- Work closely with the People team and Health and Safety team to ensure all regulations are successfully completed.
- Identify areas for improvement within the team and across operations, developing and implementing strategies to drive efficiency and scalability.
- Use data and performance metrics to track operations, pinpointing areas of improvement and proactively addressing challenges.
- Collaborate closely with internal teams, providing operational insights and support to optimize fleet performance and cost-efficiency.
- Ensure smooth communication between stakeholders, both internal and external, to align operational activities and resolve issues promptly.
- Drive cross-functional collaboration with departments such as Commercial, Product, Finance, and Data to support broader operational goals.
WHAT YOU WILL BRING TO THE RIDE
- 2+ years of experience in supply chain, operations, or logistics.
- Analytical mindset with solid experience in using data to drive decision-making and solve operational challenges.
- Proficiency in Excel/Google Sheets for data analysis and reporting.
- Proactive attitude with the ability to drive change and work under pressure in a fast-paced environment.
- Proven ability to lead and develop teams, fostering a culture of continuous improvement and operational excellence.
- Strong interpersonal skills with the ability to build relationships and influence stakeholders across different levels and teams.
- Strong communication skills in both English and Spanish (written and spoken).
- Experience in logistics, fleet management, or supply chain operations is highly desirable.
- Passion for building high-performing teams and optimizing operations.
- A collaborative and inclusive mindset, with a focus on helping others grow and succeed.
We encourage individuals representing diverse profiles and abilities, encompassing various genders, ethnicities, and backgrounds to apply. Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
- An enticing equity plan.
- Top-notch private health insurance.
- Monthly Glovo credit.
- Discounts on transportation, food, and kindergarten expenses.
- Discounted gym memberships.
- Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.
- Enhanced parental leave and office-based nursery.
- Online therapy and wellbeing benefits.
Glovo thrives on diversity and is committed to providing equal opportunities to talent from all backgrounds. We encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application.
Ready to take the wheel and make this the ride of your life?
Explore our culture on Instagram and check out our LinkedIn and website!
