At Concentrix we continue to offer revenue generation services under the B2B Sales Services business line now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.
We are an inclusive, diverse, and expert team of more than 3 000 sales, customer success and business professionals around the world.
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.
Join us!
Duties and Responsibilities:
- Manage the business KPIs through reviewing a variety of reports against committed SLA with clients/sales teams with moderate level of complexity
- Assess growth requirement for the team members’ technical knowledge to support the business need
- Run frequent management meetings to keep the Sales Support members up to date on the business climate. Join team huddles to motivate, support and reinforce messages to the Sales Support Specialists.
- Lead internal and external operational reviews and alignment meetings with internal and external clients/sales counterparts to drive desired business outcomes
- Provide periodical updates and resolve escalations with internal and/or external clients/sales counterparts
- Effectively partner and build strong business relationships with both internal and external stakeholders to ensure varying customer expectations are met
- Lead, coach, and motivate the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Collaborate with cross-functional team(s) and management
- Hybrid role, working hours - M/F from 9:00-18:00
Required Qualifications:
- Fluency in English - both written and spoken
- Proven ability to manage, prioritize, and communicate competing deadlines
- Ability to multi-task in a high-volume transactional environment
- Strong working knowledge of Microsoft Office Suite. Specifically, intermediate to advanced Excel and PowerPoint skills
- Microsoft Dynamics CRM or comparable CRM systems experience
- Proven strong people management, leadership, and coaching skills
- Excellent verbal and written communication skills, both internally and externally
- Strong understanding of client environments
- Prior ability to direct specific tasks through prescribed processes, as well as identify, document, and implement improvements
What we offer:
- Mentoring, training, and career development programs
- Happiness programs and internal social events
- Additional medical plan: health and dental care (fully covered by the employer)
- Voluntary Sport Card (Multisport)
- Monthly food allowance
- Birthday Time Off
- Volunteer Time Off
Location: BGR Sofia - Advance Business Center Time Type: Full time
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.