Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Fashion Support Consultant (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Fashion Support Consultant on our team, you will:
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Understand and comply with administrative duties
Your qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in Croatian with an advanced level of English or Spanish
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
- Have excellent communication skills and adaptability
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
- Full-time 39 hours/week permanent contract: rotative Monday to Saturday 9:00 to 18:00
- Salary 18 900 euros gross/year + up to 1200 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Location: ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements: Croatian (Required), English, Spanish
Time Type: Full time
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.