Commitment: Full-time Location: Sofia, Bulgaria Work type: Onsite
Job Description:
Job Responsibilities:
- Acts with honesty, integrity, and knowledge in supporting and strengthening the Company’s culture, values, and mission.
- Manages incoming contacts (calls/emails) from existing or potential customers.
- Initiates outbound contacts to existing or potential customers.
- Identifies and assesses customers’ needs to achieve satisfaction.
- Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Follows communication procedures, guidelines, and policies covering interactions with both internal and external customers.
- Meets personal/team targets.
- Maintains customer records by updating account information.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information if required.
- Contributes to team effort by accomplishing related results as needed.
- Works with their line manager and all respective functions to ensure proper customer service is being delivered.
- Handles changes.
- Goes the extra mile to engage customers.
- Executes other tasks related to the fulfillment of all described above.
Job Requirements:
- Based in Bulgaria.
- A minimum of 1 year of experience in phone support with Portuguese is strongly preferred.
- High proficiency in Portuguese and English.
- Experience in the field of fintech is not mandatory.
- The Associate must have a reasonable understanding of the Company’s business, its technical, financial, and organizational structure.
- The Associate must be able to communicate effectively with people at all levels, both inside and outside the Company, and should have strong written and verbal communication skills.
- Excellent organizational skills, decision-making skills, effective problem-solving skills, as well as skills to work independently and in a team.
- Integrity, initiative, perseverance, discretion, ability to respect the personal dignity and rights of each employee, interest in the financial technologies and services field, and motivation to occupy the position.
- Excellent computer literacy.
