Sofia Stars is an operational services company based in Sofia, Bulgaria, offering solutions for online businesses including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With over 300 employees, they provide secure and reliable solutions.
They are currently seeking Croatian OR Slovenian & English speaking Customer Support Agents to join their team.
Shift Options:
-
Day Shift:
- Working Hours: 09 AM - 18 PM and 14 PM - 23 PM (rotating weekly), with an option for 17 PM - 02 AM.
- Working Days: 5 days work, 2 days rest (schedule set 1 month in advance).
-
Night Shift:
- Working Hours: 23 PM - 09 AM.
- Working Days: 3 days work, 3 days off.
Important Note: This is an office-based position ONLY; remote options are not considered.
Responsibilities:
- Provide support in Croatian or Slovenian and English via email and Live chats.
- Process information with great attention to detail and content.
- Identify client needs and proactively propose solutions.
- Focus on customer expectations and satisfaction.
- Collaborate with the team to improve and establish necessary processes.
Qualifications:
- Proficiency in Croatian or Slovenian and English (written and spoken).
- Proactive individual with good support/sales skills.
- Strong communication and negotiation skills.
- Attention to detail.
- Previous experience as a support agent is an advantage.
Why Sofia Stars?
- Competitive salary with an attractive bonus scheme (up to 50% monthly bonuses).
- Monthly food vouchers (200 BGN).
- Official employment and full medical insurance (including in-patient, out-patient care, maternity, dental, and annual health check-ups).
- Opportunity to work in a dynamic international company.
- Taxi vouchers.
- Up to 25 paid leave days.
- Six additional undocumented sick leaves.
- Gifts for birthdays, weddings, and newborns.
- Multisport card.
- Team-building events and activities.
- Sunny, spacious office.
- Food vouchers, breakfast, fruits, and snacks available in the office.
- Opportunities for career and professional growth within the company.
