As a Team Leader, you will lead a high-performing team based primarily in Gdynia. You’ll be responsible for operational excellence, ensuring timely, accurate, and high-quality service delivery to our clients. This role is key to driving performance, fostering a culture of continuous improvement, and aligning with LSEG’s strategic goals.
Key Responsibilities
- Lead and Develop Talent: Recruit, onboard, and train team members to uphold high professional standards.
- Drive Performance: Monitor and improve efficiency, timeliness, and quality metrics. Use Six Sigma methodologies to identify and reduce waste.
- Optimize Operations: Ensure clear task allocation, maintain a stable team environment, and promote cross-training for flexibility.
- Deliver Results: Oversee timely project delivery, manage scope and resources, and ensure content quality and compliance.
- Enhance Communication: Share key updates, strategies, and performance insights with the team. Foster open, transparent communication.
- Ensure Compliance: Uphold company policies, including Health & Safety, Equal Opportunities, and mandatory training.
- Promote Innovation: Encourage a learning culture, challenge the status quo, and lead by example.
- Customer Focus: Ensure all client issues are resolved promptly and in line with company standards.
- Support Recognition and Rewards: Drive the Content Incentive Plan (CIP) and communicate performance expectations clearly.
Qualifications
- Proven experience in people management or team leadership
- Strong understanding of HR, staffing, and financial processes
- Skilled in conflict resolution and performance management
- Excellent problem-solving and critical thinking abilities
- Strong organizational and time management skills
- Ability to lead through change and improve existing processes
- Customer-centric mindset with strong communication skills
- Effective stakeholder management and collaboration
- High attention to detail and strategic foresight
Proud to share LSEG in Poland is Great Place to Work certified (Feb ’24 – Feb ’25). Learn more about life and purpose of our company directly from the Gdynia colleagues’ video: https://www.lseg.com/en/careers/where-we-work/gdyniapoland
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
