Work Mode: Full time Remote Type: Hybrid Locations: Heerlen; Aachen
Company Overview:
The DocMorris Health Platform is a wholly-owned subsidiary of the Swiss DocMorris AG. In 2022, it achieved a gross revenue of €1,081.6 million in Germany, serving over 10 million active customers. The platform encompasses all aspects of digital, holistic healthcare – from online diagnosis to pharmaceutical advice and the necessary medication, health products, or digital solutions. DocMorris is a market leader in online pharmacies and a leading provider of health tech solutions in prescription processes and telemedicine, offering customers simple, one-stop access to all health services.
Role Overview:
You make service experiences visible – through data that counts.
At DocMorris, people are the focus – including in customer service. As a Business Analyst / Data Owner (m/f/d), you are the central interface between our service teams and the world of data. You will analyze, structure, and visualize data to enable fact-based decisions and actively shape the digital customer dialogue of the future.
Your Responsibilities:
- Analyze Needs: Identify reporting requirements of our Customer Service Teams and translate them into meaningful KPIs & Dashboards.
- Develop Reports & Dashboards: Create impactful visualizations (e.g., with Tableau, Power BI) and keep them up-to-date.
- Take Data Ownership: Become the point of contact for data access, data logic, data quality, and consistent definitions within the customer service domain.
- Live Teamwork: Collaborate closely with Data Analysts, Engineers, and Scientists for clean data pipelines and robust analyses.
- Improve Processes: Identify potential in service workflows through data-driven insights and contribute to continuous optimization.
- Create Transparency: Ensure relevant data is available to the right stakeholders at the right time.
What You Bring:
- A degree in Business Informatics, Business Administration, Computer Science, or a comparable field – ideally complemented by further education in Business Analytics or Data Analysis.
- Relevant professional experience in Data Analytics – ideally in a Customer Service or E-commerce environment.
- Very good knowledge of BI tools such as Tableau, Power BI, or Looker.
- Basic know-how in data modeling, reporting processes, and ideally SQL.
- Analytical thinking, an eye for detail, and a solution-oriented approach.
- Strong communication skills – you can communicate clearly and purposefully with both technical and operational stakeholders.
- Very good German and good English language skills.
- Experience with tools like Zowie, Zendesk, Jira, and OKR-based working is a plus.
Working and Living at DocMorris:
At DocMorris, we have created an environment where teamwork is paramount. Our employees combine passion and enjoyment in their work with drive, initiative, and entrepreneurial spirit, achieving excellent results together.
We aim to create the healthiest possible working environment where all employees feel comfortable and can develop their skills. We offer a variety of initiatives to enable a healthy work-life balance, including flexible working hours, part-time work, and the possibility of remote work. Our benefits include company pension plans, disability insurance, travel cost reimbursement, discounted employee shares, and much more.
Join our team and actively contribute your ideas and skills to our mission of rethinking healthcare. Whether you're a pharmacist, IT expert, entrepreneur, creative idea generator, or a structured, logical thinker, a leader or an apprentice – everyone at DocMorris can make a difference.
