Position: Team Leader, HR Solutions Center DACH region Job Description:

About the Role:

As HRSC Team Leader for the DACH Region, you will be a key member of the EMEA HR Solutions Center (HRSC) leadership team, responsible for leading a team of 9+ HR Associates dedicated to delivering high-quality HR administrative support for Germany, Austria, and Switzerland. You will oversee the full employee lifecycle operations and ensure excellence in service delivery, compliance, and employee experience.

This position requires a blend of operational leadership, process orientation, and people management. You will act as a point of escalation, regulatory advisor, and team coach—driving continuous improvement and ensuring that all activities are executed in line with internal standards and local labor laws.

What You Will Do:

  • Lead, coach, and support a team of HR Associates responsible for:

    • First-line support for HR policy and Workday inquiries

    • Onboarding and offboarding processes

    • Contractual changes and employee data management

    • Benefits administration and personnel file maintenance

  • Ensure proper team allocation, task scheduling, and capacity planning to meet business demand.

  • Monitor and manage team performance against agreed SLAs and KPIs, ensuring efficiency and accuracy.

  • Provide guidance on regulatory, compliance, and labor law issues across the DACH and broader EMEA region.

  • Manage escalations from internal stakeholders and ensure timely resolution of issues.

  • Collect and act on employee and manager feedback to continuously improve the quality of HR service delivery.

  • Collaborate with HRBPs, Centers of Excellence, and other teams to ensure consistent, compliant, and aligned HR processes.

  • Drive innovation and automation initiatives to enhance process efficiency and service quality.

Who You Are:

  • You bring proven experience in people management, ideally within a Shared Services Center (SSC) or HR Operations environment.

  • You are fluent in English (B2/C1 level); proficiency in German is a valuable asset.

  • You have strong organizational skills and thrive in dynamic settings where you can manage multiple priorities effectively.

  • You are customer-focused and results-driven, committed to delivering high-quality HR support and services.

  • You have a proactive and process-oriented mindset, with a strong interest in automation and continuous improvement initiatives within HR operations.

It Would Be Great If You Also Have or Want to Develop:

  • Deeper HR expertise, especially in German labor law and regional regulations.

  • Skills in Process and Service Management or experience with metrics/KPIs.

  • Familiarity with Workday, ServiceNow, or other HRIS/ticketing tools.

What we offer:

  • Opportunities to learn new things, participate in Arrow local and global events

  • Collaborative working environment

  • Benefits package including private medical care (Medicover), Cafeteria system

  • Free language classes