Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
About the role
Join our Digital Workplace Operations Team!
You'll be at the forefront of delivering exceptional customer support and technical expertise in a fast-paced environment. We're looking for self-motivated team players who thrive in a collaborative setting. You'll support both our global organization and local office, making a real impact every day.
Responsibilities:
Deliver top-tier HW/SW support: Handle repairs, deployments, imaging, migrations, installs, moves, adds, changes, upgrades, and connectivity issues with expertise.
Email account maintenance & network administration: Manage Active Directory and perform minor network tasks seamlessly.
Inventory management: Keep detailed records of hardware and software inventory.
Project leadership: Lead small projects independently, demonstrating your initiative and leadership.
Technical analysis & maintenance: Assist with the analysis, maintenance, documentation, and testing of software and hardware.
Customer training & advice: Provide expert advice and training on the technical aspects and use of standard software packages.
EUC Operations support: Contribute to technical projects, ensuring smooth execution and delivery.
User documentation: Maintain and update user documentation for clarity and accuracy.
Hardware development life cycle: Participate in design, development, review, and implementation of new systems.
Team training & guidance: Offer training and guidance to team members, including automation processes and macOS.
Cloud-based apps support: Configure and support Office 365, including SharePoint, OneDrive, Teams, and Office Apps.
Mobile technology support: Manage and support tablet and smartphone technologies and apps, including Surface, iPad, iOS, and Windows devices.Skills:
Experience: Minimum 2-3 years of PC support in a medium or large corporate environment.
Certifications: Hardware & Software certifications in current technologies (Microsoft, Lenovo, HP, Apple, etc.) are highly desirable.
Customer Service: Excellent customer service skills, both in person and via phone, remote sessions, email, or chat clients.
Technical Skills: Strong skills in installing and configuring a wide range of industry-standard operating systems, software, and utilities, including Windows, macOS, and Microsoft Office in a corporate setting.
PC Hardware: Competent in all aspects of PC/laptop/peripheral installation, repair, parts replacement, and configuration.
User Account Administration: Experience in creating, deleting, and maintaining user accounts and properties, with basic Active Directory knowledge.
Communication Tools: Proficient in Microsoft Lync/Skype for Business for chat client support, conference collaboration, video, and voice support.
Unix Knowledge: Beginner to intermediate level Unix knowledge.
Specialized Tools: Knowledge of JAMF Casper and experience with Adobe Creative Cloud.
Interactive Technologies: Experience with Smart Technologies Interactive Whiteboards and Displays.
Online Meeting Platforms: Familiar with Cisco WebEx and Teams.
Additional Skills: Networking and A/V experience is a plus.
