Dynamics CRM Business Consultant

Job Description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

THE WORK:

• Operate in a highly innovative context, working on challenging projects with technologically advanced end-to-end solutions.
• Enhance our customers' business by implementing IT solutions that provide the competitive advantage every company needs.
• Develop and apply your knowledge on the Microsoft Dynamics 365 platform, utilizing various tools and frameworks within the Microsoft ecosystem such as DevOps, TFS, Project, Visio, and Office 365.
• Collaborate in a dynamic work environment that fosters continuous improvement and innovation.
• Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

WHAT WE OFFER?

• Permanent employment contract or B2B contract.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

Qualifications

HERE’S WHAT YOU’LL NEED: ​

• Fluent Polish and communicative English, both verbal and written.
• Proven practical experience on the various modules of the MS Dynamics CRM 365 Customer Engagement platform, most preferable Sales and Marketing, Customer Service, Field Service modules.
• Knowledge of the Customization part of the MS Dynamics CRM 365 Customer Engagement platform (data model configuration, views, forms, advanced search, dashboard, workflow, business rules, etc.).
• Proficient user of Microsoft tools such as Excel, Visio, PowerPoint, Word, Sharepoint.

BONUS POINTS:

• Competence on the business processes in various business areas such as FMCG, Banking, Healthcare, Utilities.
• Microsoft Dynamics certifications.
• Knowledge of complementary tools such as PowerBI and Sharepoint.
• Knowledge of the concepts of Digital Transformation, omnichannel and the social world.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.