The Sr. Program Manager is ultimately responsible for maintaining positive customer relationships. You will manage projects and pilots with our European customers, such as system implementations, and provide end-to-end program management throughout the lifecycle of the program. You will need to maintain a detailed understanding of products and services to support customers with questions and suggest the best solutions for their needs
- Customer Onboarding & Implementation
- Own and manage all aspects of client onboarding and implementation.
- Develop and maintain a detailed implementation schedule aligned with client requirements and internal milestones.
- Utilize the implementation playbook to guide the process for new customer deployments.
- Train clients on project's software and ensure seamless knowledge transfer.
- Issue Resolution & Escalations
- Act as the frontline for operational issues, working closely with the business strategy lead, operations team, and project engineer.
- Proactively identify and resolve bottlenecks in customer workflows.
- Coordinate resolution of complex issues with Engineering.
- Track and manage escalations, ensuring timely resolution.
- Monitoring & Performance Tracking
- Track key customer metrics (uptime, adoption, engagement, etc.).
- Ensure SLAs and contractual obligations are consistently met.
- Regularly report on project milestones and deliverables.
- Collaborate with subcontractors and violation processors supporting each program.
- Proactive Account Management
- Establish regular check-ins with clients to preempt potential issues.
- Serve as the primary point of contact for customers.
- Align internal teams to customer needs and act as the client advocate.
- Provide structured feedback to internal teams based on customer insights.
- Process Improvement & Feedback Loop
- Work closely with operations and assigned project engineers to refine workflows.
- Identify process improvements based on customer insights and performance trends.
- Collaborate with Product and Engineering teams to advocate for product enhancements.
- Establish, implement, and maintain an effective Project Plan to ensure all deliverables are met.
MUST
- 5+ years of Program or Project Management / Engagement Management consulting experience managing enterprise level projects across multiple operating teams
- 3+ years experience working in Professional Services or Consulting Firm - - Environment managing operating projects consisting of 5 to 12 people totaling over $2M budget
- Bachelor Degree (preferably in business) or equivalent experience
- Ability to travel and work during non-traditional working hours to accommodate a global operating team
- PMP certification and/or Scrum Master Certification
Luxoft DXC
2000
Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland.
In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.
Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.
So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.
At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.
At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.
Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!