ServiceNow Analyst

The ServiceNow Team at Sii provides comprehensive services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitizing process flows, and expanding platform usage within client organizations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and ITBM (PPM).

We are currently seeking a ServiceNow Analyst to join our team. In this role, you will be involved in multiple projects utilizing various modules and applications within the ServiceNow platform.

Your tasks

• Conducting business analysis to understand customers' expectations for ServiceNow out-of-the-box or custom solutions, with a strong focus on the HRSD module
• Translating user requirements into development specifications and supporting the development team as needed
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team, e.g., user stories, acceptance criteria
• Supervising development progress and guiding customers through the UAT phase
• Managing production deployments
• Conducting necessary training for end-users on platform usability and implementing solutions

• Hands-on experience with the ServiceNow platform
• Previous experience as a Business Analyst
• Ability to collaborate with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• ServiceNow Certified System Administrator certification