ServiceNow Operations Specialist

We are seeking a ServiceNow Operations Specialist who will be instrumental in supporting applications within our ServiceNow enterprise instances.

In this role, you will work closely with internal teams, providing critical support and implementing necessary system updates to enhance functionality and performance. This position offers the chance to collaborate with a global community of engineers and contribute to the optimization of our ServiceNow environment.

Responsibilities:

• Supervise support queue and respond to incidents
• Test new upgrades and features
• Manage and maintain the ServiceNow platform, ensuring availability, performance, and reliability
• Monitor and manage incident, problem, and change management processes within the ServiceNow environment
• Coordinate with cross-functional teams to resolve operational issues
• Resolve vulnerabilities
• Update plugins and manage system patching and upgrades
• Work with a community of engineers globally
• Develop and implement detailed documentation for users and admins

We offer:

• Engineering community of industry professionals
• Friendly team and enjoyable working environment
• Flexible schedule and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Relocation within our 50+ offices

We provide growth opportunities:

• Outstanding career roadmap
• Leadership development, career advising, soft skills, and well-being programs
• Certification (GCP, Azure, AWS)
• Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
• Language classes in English and Polish for foreigners

We cover it all:

• Stable income (Employment Contract or B2B)
• Participation in the Employee Stock Purchase Plan
• Benefits package (health insurance, multisport, shopping vouchers)
• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
• Referral bonuses
• Corporate, social and well-being events

Please, note: The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Requirements:

• Minimum of 5 years of experience in ServiceNow operations or a similar role
• Strong communication and collaboration skills
• Proficiency in ServiceNow administration including Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDB
• Experience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAs
• Strong knowledge of ServiceNow integrations using APIs, web services, and middleware
• Excellent problem-solving and analytical skills
• Methodical and accurate with attention to detail
• Ability to balance multiple assignments simultaneously
• Bachelor’s degree in a related technical field or equivalent professional experience
• Some familiarity with JavaScript, HTML, CSS, AngularJS, PowerShell, and Shell Commands