Senior Operations Manager

Job Overview:

We are seeking a highly skilled and experienced Senior Operations Manager to oversee and optimize the day-to-day operations of our client’s Neo Bank. The ideal candidate will have a minimum of seven years of experience in banking or fintech operations, with a deep understanding of digital banking, compliance, customer service, and technology-driven operational efficiencies.

Key Responsibilities:

• Operational Leadership: Lead and manage day-to-day operations, including payments processing, customer service, account management, and digital banking workflows.
• Process Improvement: Continuously improve operational workflows, implement automation, and ensure efficiency across all operational functions.
• Regulatory Compliance: Ensure that all operational activities comply with relevant regulations, including AML, KYC, and other banking and financial compliance requirements.
• Risk Management: Identify and mitigate operational risks through rigorous process controls, audits, and risk management frameworks.
• Team Leadership: Manage, mentor, and develop a high-performing operations team, fostering a culture of accountability and excellence.
• Customer Experience: Collaborate with customer support teams to ensure that customer inquiries and issues are resolved efficiently, enhancing overall satisfaction.
• Collaboration: Work closely with technology, product development, and finance teams to align operations with business goals and launch new products or services effectively.
• Vendor Management: Oversee relationships with third-party service providers, ensuring quality service delivery and adherence to SLAs.
• Reporting & Analytics: Monitor key performance indicators (KPIs) related to operational performance, providing insights and recommendations to senior leadership.

Why Join Us:

• Be part of an innovative and fast-growing Neo Bank that is redefining banking for the digital age.
• Opportunity to work with cutting-edge banking technologies and a dynamic team.
• Competitive salary and benefits package.
• Collaborative and inclusive company culture focused on growth and professional development.

Qualifications & Experience:

• Minimum of 8 years of experience in banking, fintech, or financial services operations, preferably in a digital-first or Neo Bank environment.
• Strong knowledge of banking regulations (AML, KYC, PCI DSS) and compliance frameworks.
• Proven experience in leading and scaling operational teams in a fast-paced environment.
• Hands-on experience with payment systems, core banking platforms, and digital banking technologies.
• Strong analytical and problem-solving skills, with a track record of improving operational processes.
• Excellent leadership and communication skills, with the ability to work cross-functionally.
• Bachelor’s degree in Business, Finance, or a related field (MBA preferred).

Preferred Skills:

• Experience with automation and process improvement methodologies (e.g., Lean, Six Sigma).
• Knowledge of API-based banking platforms and fintech partnerships.
• Familiarity with cloud-based banking infrastructure.