You will be a member of project team that implements ITSM solutions for external customers. The solution is based on third-party system and aligned with ITIL best practices. During the project you will combine the role of business analyst with ITSM specialist by:

  • Working closely with external customers: identify needs, gather requirements and analyzing customer’s expectations;
  • Modeling business processes with focus on IT Service Management Area;
  • Suggesting optimizations and areas for improvement;
  • Hosting workshops and meetings with the customer, presenting solutions to stakeholders;
  • Creating a concept of final solutions based on third-party vendors’ systems;
  • Participation in presales activities like assessing feasibility of the requirements and preparing content of the commercial offer;
  • Close cooperation with technical teams;
  • Verification whether delivered solution meets business needs;
  • Collaboration within a team of business analysts.

  • Flexible forms of employment and working hours (CoE or B2B);
  • An interesting, challenging job in the dynamically developing Capital Group company;
  • Work on innovative projects using modern technologies;
  • Direct impact on shaping the image of the Capital Group's companies on the market;
  • Possibility to develop competences in a wide range;
  • Attractive salary;
  • Stability of employment and a friendly work atmosphere;
  • Cool benefits, among others integration meetings, internal company competitions, fruit Tuesdays, sweet Thursdays and much more;

  • At least 3 years of experience in IT Service Management (Service Manager, Service Delivery Manager, Service Desk Manager, Incident Manager, Asset Manager etc);
  • Good knowledge of at least one of ITSM tool: Atlassian/Jira, BMC, Manage Engine/ServiceDesk+, ServiceNow;
  • Very good understanding of ITIL concept, experience in working with ITIL best practices;
  • Ability to suggest how to implement an ITIL-compliant processes in the organization;
  • Strong communication and presentation skills;
  • Ability to share knowledge, focus on learning new skills independently;
  • Effective communication skills in English - at least (B2/C1) level;
  • ITIL Certificate;
  • Experience in Business Analysis or Project Management area;
  • Technical IT background;
  • Familiar with Jira and Confluence;
  • Readiness to public presentations.

We are experts in digital transformation.  With more than 800 technology specialists in IoT, Cloud, Augmented Reality, Machine Learning, Enterprise PLM, and other value chain technologies, we work with many of the world’s most familiar companies to create and implement solutions that improve the way products are designed, manufactured, operated, and maintained. 

We also create a workplace focused on the development of competencies, interests, and relationships. Whether you’re an experienced professional or a recent graduate, working with us could be an exciting next step in your career.