You will be working in our Polish office in Gdynia together with three team members. Your work will include ongoing operations, project-related tasks as well as end-user support. Operations will be focused on workplace and end-user devices, Windows and Microsoft services.
Your responsibilities
- as part of the 1st and 2nd level support, you are the point of contact for our colleagues, providing them support in any hardware or software issues
- communicate with customers effectively and per SLA requirements to uphold customer satisfaction standards
- escalate issues to the 2nd and 3rd level support or managers as needed
- participate in the creation of IT standards and guidelines
- assist with new software deployment and upgrades
- support IT equipment lifecycle management
- continuously learn new technology, tools, systems, and sharing that knowledge within the team
- provide operation and support for the following systems and devices:
- Windows 11 (L1/L2),
- Microsoft 365 suite (L1/L2),
- Workplace devices (printers, mobile phones, etc.) (L1/L2).
- Intune/MEM (L1/L2),
- Azure AD/Entra ID (L1/L2)
- Stable work in a leading company in the electromobility market
- Active participation in the automotive industry's technological revolution
- Opportunity to work with highly qualified associates
- Employment based on an employment contract
- Adequate remuneration
- Co-financing for medical insurance and MultiSport card
- Employee Capital Plans
- Referral program
- Flexible working hours
- Possibility to work from home
Benefits
- sharing the costs of sports activities
- sharing the costs of professional training & courses
- life insurance
- corporate products and services at discounted prices
- integration events
- retirement pension plan
- no dress code
- christmas gifts
- employee referral program
- At least 1 year of experience in end user support and/or system administration
- Good English and Polish communication skills
- Strong interpersonal/customer relations skills
- Exceptional analytical and troubleshooting skills
- Good documentation and presentation skills
- Ability to communicate at non-technical level regarding system potentials and limitations
- Autonomy and teamwork in daily operations
- Ability to evaluate risks and handle multiple priorities
- Self-motivated and enthusiastic when facing challenges and deadlines
- Understanding of LAN/WAN networking (a plus)
GreenWay Polska sp. z o.o.
Gdynia