IT Support Analyst

We’re looking for new team members to help support our internal processes here at Accenture, and we want to hear from professionals with a keen demeanour and curiosity about developing their career!

You’ll play a key part in driving accurate process, processes improvements and automatization, developing relationships with key partners and supporting our many employees globally!

What will you do:

Technical Assistance:

• Provide support for hardware, software, and network-related problems reported by end-users (remotely)
• Assist in troubleshooting and resolving technical issues under the guidance of senior team members.
• Escalate complex problems to higher-level support personnel as needed.

Infrastructure Maintenance:

• Assist in routine maintenance tasks to ensure the stability and optimal performance of servers, networks, and other IT infrastructure components.
• Learn and apply best practices for system monitoring and performance optimization.
• Contribute to the implementation of infrastructure upgrades and expansions.

User Support:

• Aid end-users with technical inquiries
• Learn and follow established procedures for user assistance and issue resolution.
• Collaborate with senior team members to deliver user training on IT tools and procedures.

• Hybrid work.
• Permanent employment contract.
• Private medical care, life insurance and employee share program.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical and language training offer, access to the e-learning platforms, possibility of co-financing courses and certification).
• Employee Assistance Program - legal, financial and psychological consultations.
• Paid employee referral program.

• Associate degree in Information Technology, Computer Science, or a related field.
• Basic understanding of hardware, software, and network technologies.
• Eagerness to learn and a strong interest in pursuing a career in IT area.
• Excellent communication and interpersonal skills.
• Ability to follow instructions, learn quickly, and adapt to new technologies.
• Fluent Polish, English – B2 level.