Systems Engineer

We work in a hybrid model! Recruitment process for this position and onboarding trainings are conducted online.

At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future.

We are a responsible and diverse organization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Your future tasks:

• Incident Management - Full 24/7/365 L2 support for service outages, degradations, and major incidents with mass customer impact and/or severe impact for a subset of customers.
• React on alerts from automated monitoring, L1 SRE or other channels during working hours and via on-call shifts during non-working time.
• Perform active system monitoring during working hours using a variety of tools.

Problem Management

• Follow-up investigation and Root Cause Analysis of occurred incidents by SAP-defined processes.
• Driving the definition and implementation of preventive measures and system improvements.
• Support building and evolving the runbooks, KBAs and architecture guidance documentation.
• Assist development teams by analyzing recurring incidents and identifying opportunities to prevent future failures.

System Management

• Build, develop, and maintain the technical foundation for the deployment and operations of services on top of various IaaS providers, along with the Development teams.
• Contribute actively to the optimization of architecture, resources, and delivery.
• Continuously optimize the toolset which enables reliable and efficient operations, like monitoring, diagnostics, CI/CD infrastructure, etc.

Change Management

• Perform initial, regular, and off-cycle system updates and configurations.
• Identify and suggest tasks and workflows for automation to improve the efficiency and leading to more efficient and reliable system deployment and operation.
• Learn and apply best practices and innovative approaches in the DevOps/SRE domain.
• Organize and participate in regular fire-drill problem simulation exercises.

A lot of benefits:

• Private medical care and life insurance with ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms.
• Access to Capgemini Helpline with possibility to chat with therapists.
• Bonuses for recommending your friends to Capgemini.
• Access to Inspiro app with rich audiobooks database
• Access to our NAIS benefit platform (40+ options available: Netflix, SpotifyMultisport, cinema tickets, etc.)

Personal and professional development:

• 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform.
• Platform with free access to Pluralsight, TED TalksCoursera materials and trainings.
• Free access to Udemy Business account with ability to use during and outside working hours.
• Transparent performance management policy.

Our legendary atmosphere:

We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.

• No official dress-code.
• Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more.
• Day off for volunteering
• Ability to implement world-changing initiatives thanks to our Grant Program
• The award of "Top Employer Poland 2024" and "Top Employer Europe 2024" - proof of our commitment to creating an exceptional work environment and caring for the development of our employees.

• Experience in Cloud IaaS/PaaS technologies
• In-depth knowledge of operating systems and network architectures
• Experience working with container solutions such as Kubernetes & Docker 
• Experience in cloud service management (with focus on incident management, problem management, system management, change management and related)
• Expertise in analysing and troubleshooting large-scale distributed systems
• ITIL knowledge and/or certification
• Critical thinking with a passion for engineering and service excellence
• Continuous learning and ability to adopt and master new concepts, technologies and products
• Good time management and prioritization skills
• Proactive mindset and team player skills
• Open and honest communication