TSD (Technology Service Desk) is a Global Support function. We are the first line of IT support for all end-users in our organization. We provide support and help with issues associated with working environment.

Our team is responsible for accepting, solving or sending the customer's enquiry to the right support organization. A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the tools. Outstanding client communication manner is required for every Level 1 IT Support Specialist as is following the process and procedures to maintain quality and professionalism and other IT streams.

  • logging, updating and resolving reported end-user issues and track them in the ticketing tool
  • cooperating with various IT support teams inside the company on user related queries
  • point of contact for internal users to support technology related issues and queries
  • supporting documentation publishing to assist staff with requests for information and provide staff training if required
  • using world-class ticketing systems and tools

MUST
  • Excellent verbal and written communication skills
  • Fluent in German and English
  • Knowledge on Windows operating system usage and basic settings
  • Hands on experience in troubleshooting Password, Windows 10/7 and 2016, MS Outlook, O365, Skype and mobility products for end-user applications
  • Good analytical skills
  • Flexible and able to respond to change
  • Solutions focused with a can-do attitude
  • Ambitious and innovative approach to daily tasks
  • Demonstrate high level of customer focus
  • Keen in using modern business technologies
  • Strong researcher and problem solver
  • Mode of work: hybrid with 3 days a week from the office
NICE TO HAVE
  • Knowledge of French would be an advantage
  • Good understanding of IT Frameworks (ITIL, Agile)
  • Basic understanding of MS Power BI, MS Excel
  • Basic understanding of PowerShell
  • Basic understanding of Cloud MS Azure Fundamentals
  • Experience in corporate environment
Luxoft Poland

Luxoft Poland

Wroclaw
2000

Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland. 

In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.

Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.

So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.

At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.

At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.

Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!