Marketplace Operations Associate / Lead

Build the future of data. Join the Snowflake team.

As companies migrate to the Cloud and as the need to access an ever increasing volume of Data/Content to deliver insights and impact to their business increases, Snowflake is in a unique position to deliver on the Data Cloud. 

The Snowflake Marketplace enables any company/user (“Consumers”) to seamlessly discover and access valuable Data/Applications/Functions from other companies (“Providers”) via Listings.

As a Marketplace Operations Associate / Lead in Poland, you will be a key driver of the growth of the Snowflake Marketplace, in a fast changing environment.

You will:

• Manage several customer-facing workflows to ensure a trusted and vibrant Marketplace (core of the role).
• Identify and implement improvements to the Product and Operations processes to enable us to scale.
• Drive ad hoc projects / initiatives to address gaps and opportunities, e.g., Product launch support. You will work closely with Product and with the Sales/Business Development team.
• Once ramped up you are expected to be able to coach a handful of Specialists in Poland, covering EMEA and APAC customers, and working closely with the rest of the team in the USA.

CORE RESPONSIBILITIES: 

• Review Native Applications to ensure that they meet our Functionality requirements, which requires mounting the application and testing its functionality. Review listing Content to ensure it meets our policy guidelines.
• Communicate/troubleshoot directly with Providers via email or zoom calls to help them onboard successfully, by highlighting policy, quality and product requirements.
• Identify Product, Policy or internal Process fixes from metrics, analyses, and quality control reviews, as well as Provider and Consumer outreaches. Seek out answers internally and take initiative to implement operational solutions and/or work closely with Product by filing detailed bug reports (reproduction steps, logs, queries, etc.) to expedite product fixes.
• Proactively conduct outreach and communications with Marketplace Providers or Consumers to collect feedback, resolve customer problems, and guide users through Marketplace experience.
• Learn and maintain a thorough working knowledge of Snowflake product features, provider policies, listing flows and CRM tools.

• Bachelor's degree (BA or BS); Engineering, Computer Science or related a plus
• 5-8+ years of experience as in an Analytical, Product Specialist, Technical Consulting, Technical Customer Support or Quality Assurance role in a technology company (Marketplace or Applications store experience is a plus)
• Expert SQL skills (e.g., Joins, Subqueries, Constraints) – using SQL on a daily basis to solve problems and build dashboards (Python, Scala or Java are a plus)
• Excellent written and verbal communication skills
• Comfortable problem solving with customers live via Zoom calls
• Product and Operational mindset, i.e., able to deconstruct large problems into smaller more manageable steps and to diagram new/existing workflows into visual representations (e.g., Lucid, Visio, Confluence)
• Experience with public/private/hybrid cloud and understanding of common ETL (Extract Transform Load) activities