CyberArk Support Engineer

We are seeking a talented and highly motivated CyberArk Support Engineer to join our cybersecurity team. The ideal candidate will possess in-depth knowledge of CyberArk solutions and a strong commitment to resolving technical issues promptly.

As a CyberArk Support Engineer, you will be responsible for:

• Providing technical support to clients using CyberArk solutions, addressing inquiries, issues, and incidents promptly and effectively
• Collaborating with clients to understand their specific requirements and assist in the design and implementation of CyberArk solutions
• Performing system troubleshooting, root cause analysis, and resolution of technical issues related to CyberArk
• Monitoring and managing privileged access management systems to ensure the security and availability of sensitive data
• Collaborating with cross-functional teams, including cybersecurity experts, to enhance and optimize CyberArk solutions
• Maintaining documentation and records related to system configurations, incidents, and resolutions
• Staying up-to-date with industry trends and best practices in privileged access management and cybersecurity
• Participating in on-call support rotations as needed to provide 24/7 support to clients

What can we offer you:

• Employment based on an employment contract
• Hybrid work and flexible working hours
• Private medical care and life insurance
• Access to the MyBenefit platform (the possibility of using a wide range of
• products and services, including the Multisport card) 
• Employee Assistance Program - free support in legal, financial, and
• psychological consultations
• Individual support in career development
• A broad learning package (soft and technical training offer, access to the e-
• learning platform, possibility of co-financing courses and certification) 
• Additional foreign language classes
• Paid employee referral program and Employee Share Purchase Plan 

Hybrid work possibilities

As part of this announcement, for people from outside Łódź, Katowice and Warsaw (living in Poland, more than 50 km from the nearest office), in addition to the traditional form of cooperation, we also offer the possibility of hybrid work, understood as work from the place of residence where visits to the office will be limited to a few times in year. For people working in this mode, we anticipate the same path and development opportunities as for people working from offices, additional communication and physical integration meetings twice a year. If you have any questions or doubts, please feel free to apply and contact us directly.

What do we expect from you:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience) 
• Proven experience as a CyberArk Support Engineer or a similar role 
• Strong knowledge of CyberArk solutions, including but not limited to CPM, PSM, and PSMP 
• Familiarity with privileged access management concepts, policies, and best practices 
• Excellent troubleshooting and problem-solving skills 
• Strong communication and interpersonal skills 
• CyberArk certification is a plus 
• Experience with other cybersecurity tools and technologies is a bonus