Role Overview
We are looking for a DevOps / Senior Cloud Infrastructure Engineer to join us on a freelance basis to build the observability and incident management backbone for autonomous kitchen operations.
Responsibilities
- Standardize and own the Tech Ops Incident Management Platform using Jira Service Management across our production fleets.
- Automate incident resolution workflows with AI tooling, including runbook generation and assignment.
- Design and implement proper documentation for all Tech Ops incident processes to ensure a clean handover.
- Build out fleet management and task automation to support global 24/7 remote operations.
- Own and customize the data-driven observability layer via Grafana across all internal tech teams.
- Work closely with key leadership stakeholders (Head of Infrastructure & Cloud, VP Engineering) to independently drive architecture decisions.
- 4–5 month project
- Full-time engagement
- Fully remote work
Requirements
- Senior-level experience as an AWS Cloud Engineer or Site Reliability Engineer.
- Strong, demonstrable focus on metric-driven observability, monitoring, and alerting at scale.
- Fluent, hands-on experience in Python for tooling and automation.
- Hands-on experience with Terraform for Infrastructure as Code.
- A proven track record of designing, architecting, and owning production systems end-to-end.
- Ability to work completely independently without a detailed spec sheet or heavy direction.
- Experience with Jira Service Management or similar ITSM/incident platforms is a plus.
- Experience with Grafana dashboarding pipelines at scale is a plus.
- Exposure to AI-assisted ops tooling (AI-Ops, runbook automation) is a plus.
- Prior experience in a fast-moving hardware, robotics, or IoT fleet environment is a plus.
Monterail
150
Monterail is an end-to-end software development company with 150+ experts on board delivering innovative software for the fintech, proptech, wellness, and eCommerce sectors. For over 13 years now, we’ve been building beautiful web and mobile applications. We delivered 390+ successful projects for over 235 clients from different parts of the world. We were recognized as one of the fastest growing companies in Europe by Deloitte and Financial Times.