As part of our Technology Solution Centre in Warsaw, you will assume full responsibility for all activities of Application Support Specialist within Application Support 24/7 managed service team. You will collaborate closely with other team members located in different countries to support internal users globally.

You will be responsible of resolving tickets raised by the users of supported applications in accordance with the SOPs and within the agreed SLA. You will troubleshoot, provide suitable workaround if solution nor available and participate in the root cause analysis.

We offer flexible work mode for candidates from outside of Warsaw. 

Very well
MS Excel
Beginner
Web Service knowledgeSQL

  • Ensure that support OLAs are strictly adhered to and SLAs are achieved
  • Troubleshoot, identify, and resolve application issues and non-routine system issues, participate in identifying the root cause of issues.
  • Closely collaborate with 3rd level of support (developers, external suppliers), support onboarding and knowledge transfer to 1st level of support
  • Ensure that all support SOPs are maintained and up to date
  • Strictly follow and comply with all the rules and regulation on DB Schenker Compliance Guideline

  • Good communication skills in written and oral English, excellent consulting, negotiation, interpersonal skills, great attention to details
  • Strong troubleshooting and problem-solving skills, capability of reading application log files
  • Able to work under pressure and within time constraints
  • Ready to work full time from Monday to Sunday within regular hours (8:00-18:00)
  • 1 year of experience working with customers and/or in technical support


Nice to have

  • Basic XML, Web Service knowledge, MS Excel, SQL (queries modification)
  • Experience in working in application support or service desk
  • Experience in working in global environment
  • Experience in working with business customers
  • Basic ITIL framework knowledge (ITIL Foundation certificate)
  • Experience in working with ITSM tools (ServiceNow)

Packages and extras

  • Healthcare package
  • Healthcare package for families
  • Conferences
  • Trainings
  • Financial bonus
  • Books
  • Sport card
  • Language courses

Amenities

  • Bicycle parking
  • Hot beverages
  • Fruits
  • Chill room
  • Integration events
  • Car parking
  • Shower

We are a team of technology lovers who deliver top-quality digital solutions for DB Schenker - a global logistic market leader. 76,000 employees and a countless number of customers around the world benefit from our work outcomes. 85% of our projects are focused strictly on development, and only the minority of them relate to maintenance. Joining us you will deal with matters that already shape the logistics industry's future and challenge the existing status quo. Chatbots, IoT, RPA, and Blockchain are just a few examples. You will have a chance to work with diverse technology stack and discover our unique Agile approach to the development process. We offer our employees a possibility to plan their working place flexibly with the manager. You can choose to work almost entirely remotely or every day at the office - as you want. You can also divide the time between those two in a hybrid way, taking advantage of both - remote and office work.