FRC IT Support Analyst

Luxoft Poland
Mid
Online interview
B2B Employment contract
Krakow

Project description

You'll be working in the FX TOC (Technology Operations Center) team, based in Krakow. We provide a high quality and responsive support service to the FRC Business and other bank wide systems, globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams

Your tasks

  • support FX Business and stakeholders across several technical domains
  • undertake technical incident analysis and resolution
  • uphold high standards for timely issue resolution & continuous improvement
  • contribute expertise to the management of existing and new IT products and services
  • take the lead with improving service and process in our support team

Who we're looking for?

MUST
  • a natural ability to solve complex issues
  • experience in a role like this,
  • SME knowledge of the FX space, including understanding of trade flows
  • held senior/ influential positions in an L2 support team & understand the key attributes that makes them tick
  • a desire to ensure continuous improvement in the team
  • a proven level of comfort and confidence facing off and interacting with senior IT and Business management
  • strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
  • a proven ability to lead by example & manage both day to day team activities as well as serious issue management
  • a background giving you technical expertise across unix and DB querying domains
  • a confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
  • a client centric and service driven individual
  • able to interact, manage and influence a diverse team and stakeholder base
  • proactive in your approach to all tasks and responsibilities
  • someone who wants to make a positive impact in the world of support
NICE TO HAVE

N/A

Our company

Luxoft Poland

Krakow, Wrocław, Warsaw, Gdańsk 1500
Tech skills
  • Java
  • JavaScript
  • C++
  • C#
  • Python
  • Scala
  • Android
  • Android
  • iOS
  • Go

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