IT Support Analyst [RDBMS, UNIX, mainframe environment]

Luxoft Poland
Online interview
B2B Employment contract
Remote possible

Project description

You'll be working with the Application Support team. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Your tasks

  • be responsible for providing hands-on production support of Corporate Center business aligned applications
  • govern production support execution as aligned to existing ITIL framework
  • follow effective and efficient operational policies, processes and procedures
  • ensure all forms of workload are managed in line with established processes and procedures
  • work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
  • possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
  • possess strong verbal, writing and communication skills
  • have a strong ability to solve complex issues

Who we're looking for?

  • Working knowledge with UNIX/LINUX, Windows, RDBMS, PL/SQL, Informatica, Autosys. Microsoft Azure
  • knowledge and understanding of distributed and mainframe environment
  • Ideally 5+ years of experience in an application production support role
  • Experience with monitoring solutions, preferably Netcool, AppDynamics or Splunk
  • ITIL Certified or complete understanding of the ITIL Service Framework (incident, problem, release)
  • Experience in operating under a Global team environment
  • Proficient in using Service Now
  • Able to support multiple projects at any given time
  • Weekend support will be required on a rotational basis (follow-the-sun support model)
  • Use of or knowledge of automation tools like Automation Anywhere or IPcenter is a plus
Work environment

Our company

Luxoft Poland

Krakow, Wrocław, Warsaw, Gdańsk 1500
Tech skills
  • Java
  • JavaScript
  • C++
  • C#
  • Python
  • Scala
  • Android
  • Android
  • iOS
  • Go

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