Service Quality Manager (RBWM - Open Banking)

  • HSBC Service Delivery (Polska)
  • Krakow
  • Employment contract


Experience level: Senior

  • Experience in Incident and Problem Management 
  • Experience in Event Management
  • Experience in Change and Release Mangement
  • Strong web based application developement and support
  • Excellent Communication skills


Necessary on this position:
  • DevOps
  • Agile
  • Cloud (AWS)
  • APM Tools

Project you can join

Purpose of Assignment: - The Service Quality Manager’s (SQM) goal is to embed IT Service Management disciplines into the day to day activities of the CFT - The SQM role is a ‘hands-on’ role involving all aspects of service delivery, 24/7 operations, Event Management, Incident and Problem Management, Change and Release Management, in a DevOps environment

How we manage our projects?

  • Methodology: Agile, Lean
  • Who makes architectural decisions? Architect's board
  • Who makes technology stack decisions? Architect's board
  • Concurrent projects per team member?: 2
  • Project management software: JIRA, Confluence


  • Laptop
  • Additional monitor
  • Headphones
  • Personal container
  • Phone

Work environment

  • Tech supervisor
  • Open space
  • Flexible working hours
  • Remote possible: 20%
  • Business trips: Yes - UK, HK, USA


  • Healthcare package
  • Healthcare package for families
  • Financial bonus
  • Hot beverages
  • Fruits
  • Language courses
  • Visa Services
  • Conferences
  • Trainings
  • Books
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Integration events

Contact this employer

HSBC Service Delivery (Polska) is a Data Controller ...