ServiceNow Consultant

  • Dynaminds sp. z o.o.
  • Warsaw
  • 14 000 - 18 000 PLN net / month
  • B2B
  • 12.04.2019

Requirements

Experience level: Mid

Minimum Requirements

  • Proven experience in support, administration, and maintenance of ServiceNow platform
  • Strong working knowledge of ServiceNow components such as Demand, Project, Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release
  • Must have good analytical & innovation skills to study the current state of processes and reporting, perform gap analysis and recommend improvements
  • ServiceNow Certified System Administrator and ITIL V3 Foundation Certified
  • Bachelor’s Degree – Information Technology
  • Permission to work in PL

Technologies

Necessary on this position:
  • ServiceNow
  • ServiceNow components

Project you can join

Summary

Clearly designs and articulates technical solutions utilizing the company’s Information Technology Service Management (ITSM) system, ServiceNow. Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows, and deliver to the ServiceNow roadmap

Responsibilities

  • Working with incidents and other customer requests (eg. enhancements, defects etc.)
  • Responsible for the configuration and development in the ServiceNow platform including various modules and plug-ins with cooperation of development team
  • Build/develop service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams
  • Providing software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports
  • Transfer knowledge of service operations to appropriate staff
  • Develops technical documentation.
  • Coaches and trains ServiceNow users
  • Leads continuous service improvement efforts
  • Stays current on the latest industry technologies, trends and strategiesQualifications

Toolset

  • Laptop
  • PC
  • Additional monitor
  • Headphones
  • Personal container
  • phone
  • Freedom to pick your tools

Work environment

  • Tech supervisor
  • Open space
  • Separate rooms
  • Dress code
  • Flexible working hours
  • Remote possible: 20%

Contact this employer

Dynaminds sp. z o.o. is a Data Controller ...