Customer Service Specialist with German

Diebold Nixdorf
Online interview
Employment contract
Szczecin Warsaw Remote
Remote possible

Project description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As we are expanding our structures, we are currently looking for new candidates to join our teams. We offer employment in a modern office in centre of Szczecin or Warsaw, but we are also open for candidates who can work only in a remote way.

Your tasks

  • Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
  • Guide customers according to solution trees and knowledge base to solve incidents and service requests
  • Using remote tools to analyze and resolve tickets
  • Provide detailed information on all performed activities to the next appropriate level specialists according to the process
  • To update the call management system accurately and efficiently with call details, actions taken and resolution

Who we're looking for?

From successful Candidate we expect the following qualifications:

  • Very good command of German
  • English language skills (at least B2 level)
  • Technical knowledge in operating systems, networks (WAN; LAN) and good analysing skills desired
  • Knowledge of customer service principles and practices
  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behaviour on the phone
  • Willingness to work in shifts, based on customer requirements
  • Enthusiasm and willingness to learn
  • English language skills (at least B2 level)
  • Experience in a similar position would be an asset

Work environment
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Cold beverages
  • Hot beverages
  • Fruits
  • Conferences
  • Trainings
  • Car parking
  • Bicycle parking

Our company

Diebold Nixdorf

Warsaw, Katowice, Krakow, Wrocław, Szczecin 22000
Tech skills
  • C++
  • C#
  • NET

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