Senior Tech Manager

GSK Tech Global Centre in Poznan
Online interview
Employment contract
Remote possible
Paid vacation

Project description

GSK Tech Global Centre located in Poznan is the world’s largest GSK technology centre, hiring about 700 highly-skilled IT professionals. As Tech we are absolutely fundamental part of a science-led global healthcare company to help GSK discover, develop, manufacture and commercialize and sell our medicines and products. Our work makes a difference and in GSK we work with purpose to help people do more, feel better, live longer.

Your tasks

  • Interact directly with all Tech groups, business owners/users, external product vendors, data vendors, and offshore support suppliers
  • Set and monitor service levels and conduct service reviews with all areas
  • Responsible for the identification and execution of service improvements that will lead to lower cost of ownership for GSK at the enterprise level
  • Responsible for the management and remediation of any audit or compliance findings per GSK standards and execution of routine testing of agreed IT Continuity Plans
  • Serve as the point of contact for service operations performance with the IT Business Partner and IT Delivery teams
  • Monitor service performance against service level agreements and produce service reports and escalate as required for business-critical impact
  • Ensure agreed transition processes and schedules are followed to ensure successful introduction of new services or versions of existing services
  • Responsible for ensuring that the GSK standard processes are applied and adhered
  • Establish total cost of ownership of production assets within their defined service function
  • Responsible for development and release process of maintained solutions and applications
  • Lead team in the elimination of support and maintenance costs associated with assets by decommissioning, or consolidating products
  • Negotiate with relevant parties in respect of disruptions and major amendments to the provision of services
  • Review service delivery to ensure that agreed targets are met and prepare proposals to meet forecast changes in the level or type of service
  • Liaison with vendors to ensure support services is maintained
  • Set clear direction and objectives by defining and establishing team performance measures and standards
  • Providing coaching, mentoring, and guidance to the staff

Who we're looking for?

  • Bachelor’s degree in Computer or Information Sciences or equivalent experience (consult manager on equivalent experience)
  • Experience with application development and operations and systems architecture
  • Experience managing an offshore environment and working with offshore vendors
  • Experience managing IT services and projects
  • Experience in application development management in AGILE and SCRUM

Preferred Qualifications:

  • Knowledge and experience of ITIL based service management practices
  • Experience working with Six Sigma/Lean Sigma processes and tools
  • Knowledge of service operations, processes, service delivery, reporting, and continuous improvement
  • Ability to drive outcomes and manage client expectations
  • Understanding of business area strategic goals, processes and workflow, and of the IT tools deployed
  • Familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services
  • Excellent communication and presentation skills
  • Ability to influence others, make technical decisions and initiate actions
  • Staff management and development

How we manage our projects?
Scrum, Agile, Kanban
Who makes architectural decisions?
Team and tech leads
Who makes technology stack decisions?
Project management software
JIRA, Microsoft Teams, Azure Devops
How we code?
Version control
Style guide
Code review
Static code analysis
Code metrics
Knowledge database
How we test?
Unit tests
Integration tests
System tests
Performance tests
Manual testing
Test automation
Additional monitor
Personal container
Operating system
Work environment
Tech supervisor
Open space
Flexible working hours
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Hot beverages
  • Fruits
  • Snacks
  • Trainings
  • Car parking
  • Bicycle parking
  • Chill room
  • Integration events
  • work up to 80% of your working time per month remotely
  • flexible working hours
  • work part-time or have a long weekend thanks to Short Friday

Our company

GSK Tech Global Centre in Poznan

Poznań 750
Tech skills
  • Node.js
  • JavaScript
  • Java

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