UX Designer Senior
This role focuses on shaping and refining the end-to-end user experience for an AI-enabled customer support platform used by service representatives in complex operational environments. You will transform evolving product requirements into high-fidelity, implementation-ready designs that guide engineering and product delivery across the full lifecycle. Working closely with product, content, business, and technical teams, you will design intuitive, efficient, and accessible workflows that support real-decision-making at scale. The environment is fast-moving and collaborative, requiring strong ownership and the ability to bring clarity to ambiguous requirements. You will play a key role in maintaining design momentum during a critical product transition phase, ensuring continuity and usability across evolving systems. This is a hands-on role where craft, systems thinking, and execution quality directly impact product success.
Accountabilities
You will be responsible for translating product requirements into clear, scalable UX solutions, ensuring that complex workflows are designed with usability, consistency, and implementation readiness in mind.
- Design high-fidelity user interfaces, prototypes, and UX documentation in Figma for enterprise-grade, AI-enabled support tools
- Define and refine end-to-end user journeys, including workflows, interaction patterns, edge cases, and system states
- Collaborate with product, engineering, content, and business teams to translate requirements into structured design solutions
- Document design decisions, screen behaviors, and interaction logic to support accurate implementation
- Work within and contribute to established design systems to ensure consistency and scalability
- Iterate on designs based on feedback, technical constraints, and usability considerations
- Support Agile delivery cycles by participating in reviews, refinement sessions, and ongoing design adjustments
- Ensure accessibility and human-centered design principles are embedded across all experiences
Benefits:
- Competitive compensation package aligned with experience and market standards
- Remote-friendly work model with flexibility depending on project and client needs
- Opportunity to work on cutting-edge AI-enabled product experiences
- Collaborative, cross-functional environment with strong product and design culture
- Exposure to enterprise-scale systems and complex UX challenges
- Professional growth opportunities through challenging, high-impact projects
- Inclusive and knowledge-sharing team culture
Requirements:
You bring strong UX design experience with the ability to operate in complex, enterprise-level environments and deliver production-ready design assets with precision.
- 3–5+ years of experience in UX or product design with proven delivery of high-fidelity, implementation-ready work
- Advanced proficiency in Figma, including components, auto layout, responsive design, variants, and prototyping
- Experience designing complex workflows, enterprise tools, or service-oriented applications
- Strong ability to translate business and technical requirements into clear user experiences
- Experience working within design systems and contributing to reusable UX patterns
- Familiarity with designing multi-state interfaces including error, loading, and edge cases
- Strong collaboration and communication skills across cross-functional teams
- Ability to work effectively in Agile environments with shifting priorities
- Bonus: experience with AI-driven products, support tools, or chatbot/assistant interfaces
- Bonus: exposure to regulated industries such as healthcare or insurance
