Opis projektu
- 2-3 years of experience in Service Desk
- Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 12 x 5 shift environment
- Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
- Experience in PC Hardware configuration
- Experience supporting LAN’s, PC operating systems and desktop software
- Experience using a variety of PC software including Microsoft Office Suite,
- Microsoft Exchange, Windows XP, TCP / IP, and UNIX
- Certification as a MCP desirable but not mandatory
- Certification as a MCSE desirable but not mandatory
- Previous experience with internet customer support would be desirable
- Knowledge/Experience in administration of a LAN environment is desirable
- Knowledge/Experience in Security Administration utilizing Active Directory and Group Policy is desirable
- As an Analyst / Administrator, you should be able to monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
- Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.
- Timely escalation of incidents to higher level when required. Log files monitoring for errors.
Twoje zadania
- Serve as the first point of contact for end users seeking technical assistance.
- Perform remote troubleshooting through diagnostic programs.
- Determine the best solution for faster resolution of end users issue.
- Educate and guide the end user through the problem solving.
- Provide information on IT products or services based on end user query.
- Record all issues and their resolution in IT ticketing tool.
- Follow-up and update end user on status and information of issue reported.
- Identify and suggest improvements on current processes followed.
Kogo szukamy?
Umiejętności
Zarządzanie projektami
Metodyka
Scrum
Decyzje architektoniczne podejmuje
Manager
Narzędzia
Laptop
Słuchawki
Telefon służbowy
System operacyjny
Środowisko pracy
Przełożony techniczny
Podział czasu pracy
Wsparcie klienta
40%
Dyżur emergency (24/7)
30%
Samorozwój
10%
Spotkania
10%
Aktualizacje i instalacja sprzętu i oprogramowania
10%
Opieka medyczna
- Pakiet medyczny
- Pakiet medyczny dla rodziny
Pakiet sportowy
- Pakiet sportowy
- Pakiet sportowy dla rodziny
Kuchnia
- Gorące napoje
- Owoce
Rozwój
- Szkolenia
Inne
- Imprezy integracyjne
Proces rekrutacji
- 2 dni
rozmowa techniczna, rozmowa HR