Service Desk Administrator with Polish

Wipro IT Services Sp. z o. o.
Mid
5 000 - 6 800
pln
brutto / miesiąc (UoP)

Rekrutacja online
Umowa o pracę
Gdańsk
Praca zdalna
30%

Opis projektu

  • 2-3 years of experience in Service Desk
  • Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 12 x 5 shift environment
  • Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
  • Experience in PC Hardware configuration
  • Experience supporting LAN’s, PC operating systems and desktop software
  • Experience using a variety of PC software including Microsoft Office Suite,
  • Microsoft Exchange, Windows XP, TCP / IP, and UNIX
  • Certification as a MCP desirable but not mandatory
  • Certification as a MCSE desirable but not mandatory
  • Previous experience with internet customer support would be desirable
  • Knowledge/Experience in administration of a LAN environment is desirable
  • Knowledge/Experience in Security Administration utilizing Active Directory and Group Policy is desirable
  • As an Analyst / Administrator, you should be able to monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
  • Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.
  • Timely escalation of incidents to higher level when required. Log files monitoring for errors.


Twoje zadania

  • Serve as the first point of contact for end users seeking technical assistance.
  • Perform remote troubleshooting through diagnostic programs.
  • Determine the best solution for faster resolution of end users issue.
  • Educate and guide the end user through the problem solving.
  • Provide information on IT products or services based on end user query.
  • Record all issues and their resolution in IT ticketing tool.
  • Follow-up and update end user on status and information of issue reported.
  • Identify and suggest improvements on current processes followed.


Kogo szukamy?

Umiejętności
Windows
TCP/IP
MCP lub MCSE
Zarządzanie projektami
Metodyka
Scrum
Decyzje architektoniczne podejmuje
Manager
Narzędzia
Laptop
Słuchawki
Telefon służbowy
System operacyjny
Środowisko pracy
Przełożony techniczny
Podział czasu pracy
Wsparcie klienta
40%
Dyżur emergency (24/7)
30%
Samorozwój
10%
Spotkania
10%
Aktualizacje i instalacja sprzętu i oprogramowania
10%
Opieka medyczna
  • Pakiet medyczny
  • Pakiet medyczny dla rodziny
Pakiet sportowy
  • Pakiet sportowy
  • Pakiet sportowy dla rodziny
Kuchnia
  • Gorące napoje
  • Owoce
Rozwój
  • Szkolenia
Inne
  • Imprezy integracyjne

Proces rekrutacji

- 2 dni
rozmowa techniczna, rozmowa HR

Wipro IT Services Sp. z o. o.

Warszawa, Gdańsk, Kraków 750
Technologie i umiejętności
  • JAVA
  • SAP
  • Python

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