Tech Service Consultant CIAM (GIGYA)

Digital Marketing solutions

GSK Poznan Tech Hub
Online interview
Employment contract
Remote possible
Paid vacation

Project description

Our team of IT professionals works on Customer Identity and Access Management system (CIAM) – SAP GIGYA/CDC, supporting pharma and consumer markets all over the world. We manage user data stored in cloud of healthcare professionals who are offered web services through GSK HCP portals. Our team supports Digital Marketing solutions e.g. Data Driven Marketing or Marketing Automation. If you want to develop your career in areas like Web development, data integration, identity management and you are interested in Agile ways of working you are good candidate to join our team.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include the following:

  • Implementing interactive web components for user registration, login, multichannel communication using Gigya platform
  • Providing technical support for GSK web sites built on Gigya and Adobe Experience Manager (AEM) platforms
  • Implementing BE solutions to import/export data from various systems e.g. CRM
  • ETL programming/scripting for data transformation
  • Building Data Models
  • Identification of technical issues and troubleshooting (e.g. in web browser)
  • Working in Agile/Scrum
  • Collaborate with Back-End and Front-End teams to build the web sites
  • Solving reported issues according to service guidelines
  • Providing technical assessments for proposed solutions
  • Knowledge sharing within the team

Who we're looking for?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • 2+ years of experience in IT in application or data support
  • Knowledge and experience in data operations (Database, Website)
  • Basic knowledge of HTML5, CCS3, JavaScript
  • Experience in working in Agile
  • Knowledge of tools such as Atlassian (Jira, Confluence)
  • Experience in service support and service processes, exposure to ITIL
  • Very good English verbal & written communication skills (min. B2)

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Ability to take ownership and responsibility for projects as well as to solve technical issues independently,
  • Degree in Engineering/IT or Technical Sciences


  • Career at one of the leading global healthcare companies
  • Contract of employment
  • Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
  • Life insurance and pension plan
  • Private medical package with additional preventive healthcare services for employees and their eligible
  • Sports cards (Multisport)
  • Possibilities of development within the role and company’s structure
  • Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
  • Extensive support of work life balance (flexible working solutions, short Fridays option, health & wellbeing activities)
  • Supportive community and integration events
  • Modern office with creative rooms, fresh fruits everyday
  • Free car and bike parking, locker rooms and showers.

How we manage our projects?
Scrum, Agile, Kanban
Who makes architectural decisions?
Team and tech leads
Who makes technology stack decisions?
Project management software
JIRA, Microsoft Teams, Azure Devops
How we code?
Version control
Style guide
Code review
Static code analysis
Code metrics
Knowledge database
How we test?
Unit tests
Integration tests
System tests
Performance tests
Manual testing
Test automation
Additional monitor
Personal container
Operating system
Work environment
Tech supervisor
Open space
Flexible working hours
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Hot beverages
  • Fruits
  • Snacks
  • Trainings
  • Car parking
  • Bicycle parking
  • Chill room
  • Integration events

Our company

GSK Poznan Tech Hub

Poznań 750
Tech skills
  • Node.js
  • JavaScript
  • Java

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