Product Consultant

Consumer Relations Management System

GSK Poznan Tech Hub
Online interview
Employment contract
Remote possible
Paid vacation

Project description

Product Consultant at GSK help to improve processes and systems, by conduct discovery, requirements gathering, research and analysis to come up with solutions to business problems.

This role supports the performance, operations and continuous improvement of Consumer Relations Management System (CRMS) and manages its full lifecycle while in production. An ongoing commitment to improve the user experience for the system is required.

See how manager talks about this position: ​

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include the following:

  • Close cooperation with stakeholders and Tech teams to drive delivery of system enhancements
  • Designing solution outlines to base on best in class technological features of Salesforce platform
  • Business and functional analysis of requirements from global business Stakeholders including: world-wide located Consumer Relations (CR) and Medical Information (MI) teams, Service Delivery Managers (SDMs), CRMS Users and other Tech teams
  • Proactive approach focused on delivering business value and based on a thorough understanding of business CR, MI and QA processes and system functionalities
  • Coordinating and co-executing user acceptance tests
  • Preparation of documentation, trainings and communication
  • Developing required level of technical knowledge of the system supported

Who we're looking for?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • Minimum 2 years in IT systems support or business analysis
  • Experience with Salesforce Service Cloud / Marketing Cloud Platform (or MS Dynamics/SAP CRM)
  • Experience in working using Agile methodology (i.e. as a member of a Scrum team)
  • Knowledge of JIRA, Confluence
  • Experience in consulting and advising business stakeholders on the usage of new and existing features, as well as on their future enhancements
  • Fluency in English, both written and spoken
  • Ability to understand business needs and to translate them into well-specified technical solutions

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Good understanding of software development life cycle
  • Goal-oriented approach focused on delivering business value under changing circumstances
  • Power BI


  • Career at one of the leading global healthcare companies
  • Contract of employment
  • Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
  • Life insurance and pension plan
  • Private medical package with additional preventive healthcare services for employees and their eligible
  • Sports cards (Multisport)
  • Possibilities of development within the role and company’s structure
  • Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
  • Extensive support of work life balance (flexible working solutions, short Fridays option, health & wellbeing activities)
  • Supportive community and integration events
  • Modern office with creative rooms, fresh fruits everyday
  • Free car and bike parking, locker rooms and showers.

How we manage our projects?
Scrum, Agile, Kanban
Who makes architectural decisions?
Team and tech leads
Who makes technology stack decisions?
Project management software
JIRA, Microsoft Teams, Azure Devops
How we code?
Version control
Style guide
Code review
Static code analysis
Code metrics
Knowledge database
How we test?
Unit tests
Integration tests
System tests
Performance tests
Manual testing
Test automation
Additional monitor
Personal container
Operating system
Work environment
Tech supervisor
Open space
Flexible working hours
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Hot beverages
  • Fruits
  • Snacks
  • Trainings
  • Car parking
  • Bicycle parking
  • Chill room
  • Integration events

Our company

GSK Poznan Tech Hub

Poznań 750
Tech skills
  • Node.js
  • JavaScript
  • Java

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