Infrastructure and Operations Manager

We are looking for an experienced manager to lead our Infrastructure & Operations Team of 9 members. In this role, you will focus on creating a transparent, agile environment based on GetResponse’s core values and work standards. Your responsibility will be to establish a space where the team can perform predictably and effectively. As a leader, you will inspire their growth and development, both as a team and as individuals.

The team is responsible for maintaining the entire infrastructure of our SaaS product, GetResponse, which is built using various technologies. This infrastructure includes over 300 servers and cloud resources, and every month, more than 3 billion emails are sent via our platform. Your primary goal will be to ensure the reliability, performance and security of our IT infrastructure. To achieve this, you will work closely with the Platform Technology Director.

If you have strong technical expertise, leadership skills and a proven track record of managing complex IT environments, this role is for you!

About us

GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. Our team is made up of 350+ fantastic individuals working in distributed locations. We’re global, remote-friendly and multicultural, yet we share the same values.

Key responsibilities

• Lead the Infrastructure & Operations Team to achieve key results - be responsible for the overall success.
• Work with the team on a daily basis, focusing on their talents and strengths - ensuring they are performing well, growing and engaged - empower, coach and mentor them when needed; create an inspiring, cooperative and efficient agile work environment.
• Define, implement and improve the IT technical and operational environment for the company, both internal and outsourced, to ensure high availability, performance and scalability of the delivered solutions to meet business needs.
• Manage daily operations of the IT infrastructure, including monitoring, incident response, and troubleshooting.
• Plan and execute infrastructure projects, including upgrades, migrations and deployments.
• Capacity planning, and collaboration with external equipment and service vendors.
• Budget management - the team and the IT infrastructure.

Salary range

Contract of employment: 20,000 - 30,000 PLN gross/month

B2B contract: 1100 - 1600 PLN MD/net

Extra perks include

• We work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely.
• Home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space.
• Private medical care for employees and their family members.
• Employee referral program – up to 10,000 PLN for recommending a friend.
• Corporate life insurance.
• Employee pension program (PPE).
• Flexible working hours and no meeting days – we want to help you adjust your schedule to your activities.
• Wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc.
• Modern equipment – most of our teams work on MacBooks.
• Language classes.
• Internal initiatives like webinars, knowledge-sharing sessions, and more!

Apply and enjoy our fully remote online recruitment process!

• Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.
• Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.
• First interview: It's your chance to shine and show that you're the perfect fit for the role. Learn more about GetResponse and our Team.
• Second interview: Meet your future manager and see what’s in store for you.
• Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in a great company!

You may be a perfect fit if you

• Are a passionate and creative IT manager with an innovative approach and focus on high quality solutions.
• Are open to work in an agile and adaptable environment.
• Have a positive attitude, strong work ethic and high professional standards.
• Are a charismatic leader who can inspire both junior and senior team members to grow, through coaching and mentoring.
• Have a Master's degree in Computer Science or equivalent experience.
• Have 8+ years in IT infrastructure management, with 5+ years in leadership roles.
• Have several years of experience in building and managing software teams.
• Have a successful track record leading an IT infrastructure & operations team through growth and change.
• Have strong knowledge of web applications, as well as developer tools.
• Know about maintaining and scaling high availability web applications (SaaS products), built on the Linux environment.
• Have knowledge of infrastructure and modern cloud platforms (AWS, GCP).
• Are familiar with Big Data solutions.
• Have knowledge of virtualization, Docker and Kubernetes.
• Know about the IT security aspects of infrastructure, network and applications.
• Have effective project management skills, with experience in planning and executing IT projects.
• Are experienced in dealing with vendors and 3rd parties.
• Have excellent problem-solving, organizational and analytical skills, with attention to detail and a proactive approach to issue resolution.
• Are able to think strategically and execute tactically.
• Have very good communication and cooperation skills, as well as an empathic personality – a desire to help other people grow, and have experience in mentoring and coaching them.
• Do what is needed to Get Things Done.
• Have English fluency (at least B2 level).

Nice-to-have experience

• Work experience as a DevOps or System Administrator (Linux systems).
• Knowledge of Business Continuity Planning.
• Familiarity with Agile Manifesto.
• Relevant certifications (ITIL, PMP, Cisco, AWS/Azure).