Microsoft 365 Messaging Specialist

• Service Maintenance & Improvement: Collaborate with a cross-border team of peers and customer journey experts to maintain and enhance our services, with a strong focus on employee satisfaction.
• Prioritization Support: Assist the Product Manager and IT Area Lead in prioritizing activities for the Messaging Team.
• Staying Current: Keep up with the latest Microsoft updates and technologies, and proactively recommend improvements and change design requests.
• Service Development & Security: Work with your team to develop future-proof services by automating, simplifying, and enhancing their security and robustness.
• Performance Monitoring & Issue Resolution: Ensure consistent and reliable email service access by monitoring system performance, resolving issues, and maintaining high standards.
• Vendor Collaboration: Regularly engage with key staff and product groups from major suppliers like Microsoft, leveraging these relationships for service enhancements.
• Regulatory Compliance: Work closely with IT security to implement and manage security measures and compliance policies, ensuring that processes are thorough yet streamlined.
• Agile Working Environment: Operate in an agile work environment, with the freedom to determine your approach to projects and tasks, and collaborate with your team to set priorities.
• 24/7 Global Service Support: Participate in the global service rotation, taking on responsibilities for 3rd line incident resolution, administration, and standby services as needed.

• Private medical care and insurance
• Multisport card
• Annual bonus $
• Training and certificates
• All necessary equipment

• Exchange & Microsoft 365 Expertise: Proven experience managing complex Exchange (Online) environments within large, multinational organizations, alongside relevant Microsoft 365 certifications.
• Scripting & Automation: Strong proficiency in PowerShell, with hands-on experience in automating deployments through Azure DevOps, including scripting and configuration as code.
• IT Security Knowledge: Solid understanding of IT security, particularly in relation to email security protocols (SPF, DKIM, DMARC), and familiarity with compliance standards applicable to Microsoft 365 services.
• Compliance & eDiscovery: Experience in supporting technical implementations and compliance teams through eDiscovery, retention policies, and other compliance-related tasks. Outsourcing & Service Management: Deep understanding of outsourcing operations at both tactical and strategic levels, with full accountability for WPS Services across multiple internal and external stakeholders.
• Regulated Environments: Ideally, experience working in highly regulated sectors, such as finance, with a clear understanding of the segregation between Risk, Audits, Security, and Cyber Security teams.

Nice to have:

• Continuous Learning: Active participation in conferences and meet-ups, with a commitment to ongoing professional development and helping others grow through coaching and training.
• Stakeholder Management: Strong skills in managing relationships with stakeholders across different levels, fostering collaborative and productive partnerships.
• Problem-Solving Abilities: Exceptional ability to conceptualize, articulate, and resolve complex issues, often serving as the go-to expert within the team.
• Communication Skills: Excellent ability to explain complex technical topics to diverse audiences, ensuring clarity and understanding.
• Proactivity & Innovation: A proactive approach to identifying and implementing improvements, exploring alternative solutions, and ensuring meticulous attention to detail.
• Openness to Learning: Eagerness to take on new challenges, learn continuously, and collaborate with teams across various units.