IT Network Wireless Lead Engineer

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Our IT organization isn’t just here to support our business. We’re here to reinvent it by changing the way our customers, partners and employees interact with our company. To do that, we’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.

Motorola Solutions runs a state of the art enterprise network that delivers global Wireless, VoIP and VaaS capabilities as well as HD video collaboration in over 130+ locations worldwide. As a member of the global Corporate Network team, this experienced Wireless Network Engineer will contribute in a lead role to provide oversight and support of Wireless operations, projects, and innovations that improves customer experience.

Scope of Responsibilities/Expectations:

• Lead planning and implementation for lifecycle maintenance including system upgrades, performance monitoring etc.
• Provide operational tier 2 wireless support: identify, triage and resolve wireless issues.
• Partner with Project Management to lead strategic global technical planning: wifi 6 deployments, product upgrades, mergers & acquisition integrations and real estate projects.
• Implement wireless network infrastructure projects with cross functional teams.
• Create overall wireless technical competency via technical training, vendor interactions and conferences to understand the marketplace.
• Proactively work to improve & optimize Wi-Fi customer experience at MSI Sites
• Drive and communicate new wireless opportunities.
• Review and develop wireless system performance reports.
• Co-develop and present senior level quarterly wireless reports.
• Act as single point of contact (SPOC) for Wi-Fi Planning & Engineering.
• Advocate for customer on all Wi-Fi related changes and standards updates
• Develop, maintain and improve on wireless processes & documentation.
• Perform wireless network performance monitoring, troubleshooting, and optimization.
• Lead incident rca’s and change ticket analysis, identifying trends and kpi outliers.
• Competent with wireless troubleshooting skills (+ exposed to various tools that can help with wireless troubleshooting)

Also, to reward your hard work you’ll get:

• Competitive salary package
• Private medical & dental coverage
• Life insurance
• Employee Stock Purchase Plan
• Flexible working hours
• Strong collaborative culture
• Comfortable work conditions (high-class offices, parking space)
• Volleyball field and grill place next to the office
• Access to wellness facilities and integration events as well as trainings and broad development opportunities

Required Skills and Experience:

• Around 5 years experience as an enterprise Network Engineer
• Experience with large global projects.
• Wireless hands on experience with WLAN deployments and support
• Academic background in Computer Science, Engineering or similar relevant field
• Excellent written and verbal communication skills

Basic Qualifications:

• Knowledge of application transport and network infrastructure protocols TCP/IP and WLAN standards 802.11.
• Ability to use enterprise tools
• Device and support radio frequency (RF) link performance, reliability, and quality and support WLAN RF plan and site survey tools (Ekahau a plus).
• WIFI Skill level - CWNP (Certified Wireless Network Professional)
• Extreme and Cisco Network - advantage
• LAN and WAN experience - Cisco Certified Network Associate (CCNA)preferred.
• Experience with senior level reporting
• Ability to learn new or unfamiliar technology and products using documentation and internet resources.
• A self-starter able to work independently, but comfortable working in a team environment.
• Good analytical and problem-solving skills.
• Skilled communication and collaboration skills, dependable and flexible when necessary.
• Process, documentation and project management skills

Behavioral Characteristics:

• Passionate about customer satisfaction and learning about the business
• Strong interpersonal skills, verbal and written skills
• Ability to think strategically and suggest creative solutions
• Flexible and able to adapt to changing priorities and tight timelines

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.