IT Support L2 with German

Advanced Troubleshooting and Support:

• Provide second-level support for technical issues escalated from the first-level support team
• Diagnose and resolve complex hardware and software problems, including network issues (e.g. zScaler), operating system errors, and general application issues (M365, OpenText, …)
• Utilize remote support tools to assist end-users and perform troubleshooting.

Incident/Problem Management:

• Monitor and manage the ticketing system to ensure timely resolution of issues (ServiceNow)
• Escalate critical incidents to higher-level support or relevant IT Teams (incl. external partners) as necessary
• Document and track all incidents, solutions, and follow-up actions in the ticketing system (ServiceNow, Knowledge base)

Additional Support:

• Assist in the deployment and configuration of new software and hardware
• Work together with the related IT Teams within our problem management process
• Create and maintain user documentation, FAQs, and knowledge base articles.

• Salary: 90-110 PLN/h netto + VAT 
• Additional benefit package (medical healthcare, sport membership, etc.)
• Possibility to cooperate with an international company with a stable market position
• Long term cooperation
• Flexible business working hours

• Minimum 2-3 years of experience in a second line IT support role
• Minimum 2 year of experience with Office 365 system administration
• Familiarity with the ServiceNow ticketing system (nice to have)
• Proficiency in troubleshooting Windows operating systems
• Good knowledge of network protocols, IP addressing and network troubleshooting
• Fluency in English and German required for daily communication