Customer Success Manager with English (Microsoft MW Teams Phone)

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. 

Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance. 

Scale Advisor (Architect) – Teams Phone POD

Do you love working with customers to achieve their business outcomes? Would you like to build expertise around Teams Platform? With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers in the new era of Microsoft Teams. These customers are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft Teams Platform consumption through developing and managing partner and customer relationships.

Scope of this role: Driving Phone enabled usage (“PEU”) for Teams Phone within M365 E5 or standalone licenses. Support PEU growth with Microsoft against a set of target accounts. Additionally, will engage selected Microsoft Operators and Systems Integrators to identify Phone opportunities and help remove blockers.

Key Responsibilities:

• Support the Increase in Teams Phone Enabled Usage (PEU) 
• Generate pipeline and target a percentage of committed pipeline is completed w/in quarter, in accordance with the KPIs 
• Partner inbound/outbound lead sharing 
• Cosell with select operators & Sis 
• Identify opportunities for Unified Agreement expansion to support MW workloads 
• Work with key account team members (ATU, STU, CSAM, CSA, and Partner to understand current account status 
• Lead solution discovery to capture customer need & value (ie. Workshop) 
• Identify compelling moments, illustrate technology, and confirm customer intent. 
• Identify business objectives, sponsors, and establish regular ROB cadence with account teams, customer, & deployment partner 
• Understand technical environment; Orchestrate across Microsoft and Partner resources to build technical case and mitigate technical blockers 
• Identify deployment needs (POC/Pilot) & resources (FT, Unified, Partner), create deployment plan w/ Microsoft and Partner, and secure investment (Partner, Unified, ECIF, etc.) 
• CRM Hygiene
• Provide weekly insights and measured feedback regarding the Voice of the customer to allow this motion can be expanded and have the desired impact 

• Hybrid and flexible working mode
• Using foreign language and new technology solutions daily, cooperating with various global Clients 
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace 
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings 
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are 
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life 
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives 
• Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees 

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”

Professional:

• 2-6+ years sales or customer success experience with technical pre and post sales and technical consulting architecture experience.
• Accredited with MS-900 Certification. Preferred Accredited MS-700.
• Level 250 technical proficiency.
• In-depth technical expertise and ability to synthetize its complexity to audiences of different levels.
• Teams Phone knowledge
• Ability to collaborate across key account team members (AE, CSA, Scale CSM/Architect, PDM, Partner).
• Foresees and addresses potential technical blockers of consumption.
• General understanding of Teams Platform capabilities
• Track record of building deep technical relationships with senior IT experts in large or highly strategic accounts
• Executive Level presentation skills. Strong interpersonal skills, excellent oral, written, and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, and video.
• Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude.
• Achievement and success-driven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
• Solid time management skills and ability to work independently or under supervision with a high level of integrity.
• Understanding MS and Partner Ecosystems.
• Fluent English and Dutch nice to have

Technical:

• Advanced knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
• Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design, and implementation.
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance for cloud and hybrid solutions.
• Deep domain expertise in cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as code technologies).
• Experience using Microsoft Office Suite applications, Dynamics CRM or other CRM experience is a bonus.
• Passion for cloud technologies and changing the world.

Education:

• Preferred: Bachelor’s degree in business, Computer Science, or Information Technology, Engineering, or experience in related field.