We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team (in Middle East). The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.

  • As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.
  • Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to operations.
  • Continuously enhance existing processes and workflows to optimize efficiency and productivity.
  • Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI/CD practices.
  • Effectively communicate with team members, stakeholders and end users and foster collaboration.
  • Uphold knowledge management practices to facilitate knowledge capture and sharing.

  • 5y+ hands-on experience in production support, with a proven track record of successfully managing complex environments.
  • ITIL certification showcasing knowledge and expertise in incident, problem and change management processes.
  • Familiarity with the financial markets, related data and applications, providing a contextual understanding of the industry.
  • Bachelor's degree in computer science or related technical discipline, providing a solid foundation for understanding complex technical concepts.
  • Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.
  • Technical background with a profound understanding of ETL/ELT processes for data transformation.
  • Proficiency in utilizing PySpark for distributed data processing and analytics.
  • Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.
  • Fundamental proficiency in Python debugging of data transformation issues and scripting automation.
  • Comprehensive understanding of REST API, enabling seamless integration between internal and external systems.
  • Proven experience managing SaaS Platforms (interactions between SaaS and IaaS)
  • Expertise in relevant areas such as data management, data engineering, or financial systems.
  • Hands-on experience managing big data platform like Palantir Foundry, Databricks, Azure Synapse, Azure Data Factory.
  • Proficiency in managing batches in scheduling tools such as Control-M, ActiveBatch, Autosys.
  • Expertise in workflow automation applications and tools such as KNIME Analytics, PowerAutomate, Altryx, Informatica)
  • Experience in managing BI Platforms like MicroStrategy, PowerBI, QlikView, Tableau.
  • Strong background in working with agile environments, participating in sprints and adhering to CI/CD practices.
  • Effective communication skills, both written and verbal, enabling effective collaboration and conveyance of ideas and solutions.
  • Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies.

Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland. 

In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.

Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.

So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.

At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.

At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.

Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!