Would you like to become an expert in Technology, digitization and information risk and controls? Do you use innovative approaches to identify and address client needs? Are you an expert when it comes to tools like ServiceNow? Do you have proven ability to solve complex issues, covering both technical and business needs?

We are looking for a high professional to join our Technology Risk Management team, you will

  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database
  • facilitate smooth onboarding and training for new users
  • act as the point of contact between clients support line, Product Management team and development team
  • identify and recommend ways to improve processes, reduce risks, strengthen controls
  • commit to a culture of continuous improvement focused on best in class client service

MUST
  • ideally 3+ years of hands-on experience with ServiceNow Cloud Platform
  • knowledge of ITIL/ITSM with ability to execute complex RCA (Root cause analysis)
  • ability to classify known issues, analyse potential business impact and proactively communicate with development team to suggest potential solution;
  • proficient with software development tools and technical support tools such as GitLab, SharePoint, MS Visio
  • good Knowledge of Incident and Problem management workflow;
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of influencing senior IT stakeholders and business partners
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
NICE TO HAVE
  • Application/Service Support experience
  • Knowledge of financial markets/ banking experience

Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland. 

In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.

Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.

So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.

At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.

At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.

Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!