You will be a member of project team that implements ITSM solutions for external customers. The solution is based on third-party system and aligned with ITIL best practices


  • Working closely with external customers: identify needs, gather requirements and analyzing customer’s expectations
  • Modeling business processes with focus on IT Service Management Area
  • Suggesting optimizations and areas for improvement
  • Hosting workshops and meetings with the customer, presenting solutions to stakeholders
  • Creating a concept of final solutions based on third-party vendors’ systems
  • Participation in presales activities like assessing feasibility of the requirements and preparing content of the commercial offer
  • Close cooperation with technical teams
  • Verification whether delivered solution meets business needs
  • Collaboration within a team of business analysts

  • Flexible forms of employment and working hours (CoE or B2B)
  • An interesting, challenging job in the dynamically developing Capital Group company
  • Work on innovative projects using modern technologies
  • Direct impact on shaping the image of the Capital Group's companies on the market
  • Possibility to develop competences in a wide range
  • Attractive salary
  • Stability of employment and a friendly work atmosphere
  • Cool benefits, among others integration meetings, internal company competitions, fruit Tuesdays, sweet Thursdays and much more

  • Higher technical degree (computer science, IT management, systems engineering or related)
  • Minimum of 7-10 years of experience in IT service management (ITSM), of which at least 3-5 years as a senior or team leader
  • Certifications:​ ITIL v3/v4 Expert, ITIL Managing Professional, or other relevant certifications (COBIT, ISO/IEC 20000, SIAM)
  • Experience working with ITSM tools such as BMC Remedy, Jira Service Management, ServiceNow
  • Proficient knowledge of ITIL processes (incident management, problem management, change management, service levels, IT configuration and resources, IT service continuity, etc.)
  • Experience in data analysis and creating KPI/SLA reports for IT services
  • Ability to manage a team, mentor junior members and delegate tasks
  • Strong communication skills, ability to communicate effectively with the IT team, management and customers
  • Proactive approach to identifying and solving problems, ability to work under time pressure
  • The ability to manage changes in an organization, including planning and implementing change strategies.

Nice to have:

  • Knowledge of the latest trends and best practices in the ITSM area
  • IT infrastructure and architecture - general knowledge of issues related to IT architecture and efficient navigation in the area of ​​technology and infrastructure
  • Knowledge of standards and regulations regarding IT service management (e.g. GDPR, SOX, ISO/IEC 27001)
  • Knowledge of tools for automating ITSM processes and integrating various systems

We are experts in digital transformation.  With more than 800 technology specialists in IoT, Cloud, Augmented Reality, Machine Learning, Enterprise PLM, and other value chain technologies, we work with many of the world’s most familiar companies to create and implement solutions that improve the way products are designed, manufactured, operated, and maintained. 

We also create a workplace focused on the development of competencies, interests, and relationships. Whether you’re an experienced professional or a recent graduate, working with us could be an exciting next step in your career.